ALL APPLICANTS MUST PROVIDE A CV ON FIRST CONTACT, ANY THAT DO NOT HAVE A CV WILL BE DELETED.
PLEASE STATE IF YOU HAVE TRAVEL INDUSTRY EXPERIENCE IN YOUR OPENING STATEMENT.
is looking for enthusiastic Customer Service Representatives to scale their remote first line support team.
Our platform searches over 800 car rental brands and websites for more than 30.000 destinations around the world. Customers can search, compare and book their rental cars for the best rates and services in their own language and currency.
Why the customer service team is important for us
With our team we make sure that our customers all over the world can enjoy a care-free and frictionless car rental experience. Our team of agents work closely together and take joint responsibility in optimizing the overall level of customer support. Together we make sure the targeted service levels are met and that we continue improving the overall customer experience.
What you will be doing as a Customer Service Representative:
As a customer service representative you are the face/voice of our brand. On a daily basis you answer customer requests by chat, email and phone and you manage customer bookings with our international partners operationally. From helping customers making/changing their booking, to solving their problems at the counter of the pick-up location or post booking complaints: you will do everything you can to support our customers.
What we offer:
– An informal working atmosphere at a growing and dynamic company
– Remote working environment
– A competitive salary
– Very welcoming team
– Training & coaching with good opportunities for personal growth
What we expect from you
As a customer support representative we expect you to be customer oriented. You are always looking for the most customer friendly way to solve an issue or answer a question. You are able to adjust your tone of voice (written and verbal) based on the context of the situation (customer’s happiness level, urgency, etc.). This requires a great level of empathy and kindness. Furthermore, you are resourceful and able to quickly understand the cause of an issue and take action to resolve it.
Minimum requirements:
– Available for at least 32 hours/week
– Flexibility to work on European time zone
– A fast and secure internet connection
– Have previous customer service experience
– Fluent in English: written and verbal
– Excellent communication skills
– Proven ability to multi-task and manage priorities
– Bachelor work and thinking level
It is a BIG plus if you:
– Speak a second (or third) language
APPLY FOR THIS JOB:
Company: Acadium
Name: Michel Houthoff
Email: