Location: Remote
Type: Part-time, 20 hours per week over 6 days (Could soon become 40 hours in future)
Start Date: Immediate
About Us:
We are a rapidly-growing dropshipping business committed to delivering good products and an excellent customer experience. As we continue to scale, we’re looking for dedicated and passionate individuals to join our customer service team.
Key Responsibilities:
• Manage customer inquiries via e-mail, ensuring timely and accurate responses.
• Address customer concerns, processing returns or exchanges as needed.
• Assist in tracking and providing updates on shipments.
• Maintain a strong knowledge of our operations model so as to resolve disputes and provide support effectively and efficiently.
• Work collaboratively with our operations team and other costumer service agents to ensure seamless customer interactions.
• Maintain business-to-business communication through digital platforms (e.g. PayPal and Klarna).
• Learn and apply protocols (templates) to deal with specific and common complaints or inquiries from customers.
Requirements:
• Strong proficiency in English (A2 as minimum – B1 and above preferable).
• Reliable high-speed internet connection (speed test results required upon application).
• Experience in Zendesk is a plus. (Experience in other customer service platforms are an asset as well. Mention the specific software in your application)
• Ability to handle increased workload as the business scales.
• Previous experience in customer service, especially in e-commerce or dropshipping, is a plus.
• Proficient in basic computer skills and familiar with common customer service software.
• Reconnect with customers who had reported issues to confirm resolution.
• Ensure all customer data is handled with confidentiality and in compliance with privacy regulations.
• Prepare feedback on common complaints, inquiries, or feedback to assist in company improvements.
• Continuously learn about new products, updates, or policy changes.
• Adhere to set response times and quality standards.
• Ensure that every customer interaction aligns with the company’s brand voice and values.
What to Expect:
During the initial weeks, the workload will be relatively light to allow for a smooth transition and learning. However, as our operations grow, candidates should be prepared for an increase in the number of tasks and hours. Any increase in workload will be commensurate with the hours available. We value work-life balance and will ensure that expectations are set clearly.
Who are you? Essential Skills
• Ability to convey information clearly and effectively.
• Prioritizing tasks effectively.
• Problem Solving.
• Empathetic with customer while having into account the business’ interests.
• Able to receive and incorporate feedback coming from supervisors or other colleagues.
• Strive for self-improvement.
• Organized.
• Maintaining an optimistic approach even in challenging situations.
• Understanding and respecting cultural differences in global or diverse settings.
• Escalating issues when necessary and seeking assistance when unsure.
How to Apply:
Interested candidates are requested to send their resume, cover letter, and a screenshot of their internet speed test to /. In your cover letter, briefly describe why you’re the best fit for this role and any relevant experience you may have. The cover letter should not be longer than a page
APPLY FOR THIS JOB:
Company: Southwood Home Buyers
Name: Claas
Email: