Apply here for prompt processing: /CalibreC
About us:
Calibre Cleaning is a dynamic and innovative Home services company dedicated to providing top-quality products/services to our clients. We are committed to delivering exceptional customer experiences and driving business growth. We are passionate about creating a clean and comfortable environment for our clients and fostering a positive and supportive work environment for our team.
We are seeking a Customer Service Manager to join our team and play a key role in ensuring our clients receive outstanding service and have a positive experience with us.
Responsibilities:
– Lead and empower a team of customer service representatives:
– Recruit, onboard, and train new team members.
– Provide ongoing coaching, mentoring, and performance feedback.
– Foster a collaborative and supportive team environment where everyone feels valued and heard.
– Recognize and reward individual and team achievements.
Ensure exceptional customer service:
– Develop and implement customer service best practices and protocols.
– Oversee the handling of customer inquiries, complaints, and requests.
– Resolve customer issues efficiently and professionally, going the extra mile to exceed expectations.
– Monitor key performance indicators (KPIs) related to customer satisfaction and identify areas for improvement.
– Maintain accurate customer records and data.
Contribute to the growth and success of the company:
– Analyze customer feedback and identify trends to improve service offerings.
– Collaborate with other departments to ensure a seamless customer experience.
– Stay informed on industry trends and best practices in customer service.
– Participate in developing and implementing new customer service initiatives.
– Assist with onboarding and training new cleaning crew members as needed.
Qualifications:
– Minimum 5 years of experience in a customer service leadership role.
– Proven track record of success in coaching, motivating, and developing teams.
– Excellent communication, interpersonal, and problem-solving skills.
– Strong organizational and time management skills.
– Ability to work independently and as part of a team.
– Proficient in Microsoft Office Suite and customer service software.
– Experience in the cleaning industry a plus.
Why Join Us?
You can expect:
– Autonomy: As a professional, you will have the freedom to perform at your best.
– Valued ideas: We welcome your thoughts and ideas, and you will be a valued team member.
– Growth opportunities: As we expand, you will have the chance to grow with us through internal promotions.
– Great hours: Work Australian business hours with 8-hour workdays. (Dayshift PH)
– 100% Work from Home.
– Paid fortnightly.
– Long-term full-time position
– No micromanagement
How to apply (important)
– Apply through the application form here: /CalibreC
We look forward to hearing from you!
APPLY FOR THIS JOB:
Company: Global Teams
Name: Kevin C
Email: