Remote Customer Success Manager

Help our users understand and benefit from Dradis.

Our tool, Dradis Framework, is used by 1,000s of hacking experts in over 40 countries around the world. We’re looking for folks who like to solve problems and build a business and product that people genuinely love to interact with.

We’re small, self-funded, profitable, and have been in business for 13 years.

What we offer and what we are looking for:
The Success team at Security Roots works closely with our users to ensure they’re getting the most out of their Dradis subscriptions. This starts with driving a successful onboarding and continues through to renewals, expansions, and quarterly check-ins to share updates and gather feedback.

You’ll be a trusted and key member of our team, and this is (some of) what you’ll end up doing on a day-to-day basis:

Help our users implement Dradis by walking them through the onboarding process, sharing relevant resources, and driving uptake in their teams.
Build trusted relationships with our users through subscription management support, regular updates, and running quarterly check-in calls.
You will contribute to the future of Dradis by gathering insights and feedback from our users and working closely with the rest of our great team on every Dradis release.
We are a small team that creates a product that’s used by 1,000s of IT Security professionals around the world every day. Your impact will be felt. You’ll help us improve our product, and in doing so, will be making the lives of all of our users better.
You’ll become an expert in how IT Security (i.e. ethical hacking) teams work and how our product can help them (btw, if you know where the “Dradis” name comes from, this *may* just be the perfect job for you!).
This is a full-time position for the right candidate, and it has an immediate start date. Work 100% remotely on a flexible schedule where reasonable overlap is expected with both EU and, importantly, US business hours.

About you
Ideally, you’ve held a remote position before, or you’ve held a similar position of responsibility in a traditional organization but now are looking to improve your work-life balance.

You are a well-rounded individual, work is not everything in life, you may have a family and social life. You work hard when it’s work time and are able to switch off when it isn’t.

You’re comfortable communicating with others verbally and in writing. Our team is spread across the world, and so are our users.

You prefer not to be pigeon-holed in a single area and enjoy working on multiple aspects of the client success journey. Our 100% user focused approach resonates with you.

You are organized, like to be on top of your responsibilities and don’t let things slip through the cracks. You’re able to manage your time effectively and prioritize tasks. You will be sure to slip the word “cylon” somewhere in your application.

You take initiative and ownership to see things through to completion. You are able to manage yourself and don’t need heavy direction to get things done.

You like to continuously hone your skills, share your knowledge, propose new ideas, and create solutions for a variety of problems.

If you’re curious about IT Security, and the ethical hacking world, come and join us. You’ll work with some of the best InfoSec teams in the world.

Benefits of working with us
Work anywhere – We’re 100% remote.
Flexible work hours – Provided you have reasonable overlap with the team and our users (roughly within US/Eastern business hours).
Great salary – You will be making more than others in your region.
Flexible vacation – Take time off when you need it, we trust you (no less than 4 weeks each year).
No external pressures – Our users are king, we do what’s best for them. We’re self-funded, and don’t have any investors, so we can make the right decisions for our customers without worrying about artificial deadlines or financial targets.
Autonomy – You will be given a lot of freedom to do what you think is right, without needing to explain every decision.
Meaningful work – You will take initiative and ownership to see things through to completion. We won’t micro-manage you. And your work will be measured by your results.
You’ll be working in the two greatest markets in the world these days… Software & Security.

We will only consider applications for this role through our website:
Click to view/p/0944d701009401-24-04-full-time-remote-customer-success-manager