Remote Customer Success Manager

OxPay SG is seeking a Customer Success Manager that will ensure a positive customer experience, foster relationships, and support brand loyalty. Implement success programs, contribute to sales, and provide technical support with the goal to keep customers satisfied and improve areas of dissatisfaction. Able to work with the Leadership Team in Singapore and other countries.

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?Permanent Work from Home
?Paid Leave after probation
?Morning Shift (9:00 am to 6:00 pm SGT, Fix Weekend OFF)
?Salary (25,000 to 35,000 PHP)

??Must have own Laptop / Desktop with Headset
??Must have reliable internet connection
??Good command of Written and Verbal English Language
??Bachelor’s Degree in Business, Technology and related field
??Preferably at least 2 years of experience in Customer Success Management, IT, Digital Payment, Financial Technology, Payment Integration, Business Management, Sales Engineering

SKILLS:
?Strong Critical and Analytical Thinking
?Data Integration
?Strategic Planning
?aptitude and ability to learn key technology such as API, Postman, PHP, HTML, Javascript, others / etc
?Excellent with Google Workspace
?Experience with Customer Relationship Management (CRM)
?Impeccable Customer Service Skills
?Relationship-building – Able to work with internal and external Stakeholders
?Leadership – Ability to lead and motivate others
?Excellent communication skills – Verbal and written
?Excellent Organizational Skills and ability to multi-task
?Collaboration Skill – Able to work well in a team environment with a diverse group

RESPONSIBILITIES:
?Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
?Optimize existing processes and establish customer service policies, practices, and solutions and actively enhance all Customer Success initiatives
?Assist customers as needed with setting up and navigating programs, training courses, or software associated with a product or service
?Improve, lead and coordinate customer onboarding process and product demonstrations
?Generate all related reports from the customer success team to be submitted to the higher management team.
?Provide pre-sales, UAT, and Go-live support to merchant developers.
?Support existing merchants relating to technical issues (e.g. callback, gateway error, etc.) and ad-hoc events where merchants will develop a microsite and need to do Integration.
?Assist to investigate processing issues through reading the transaction logs, requiring data patching and refund, and require help with reconciliation.
?Ensure successful integration closure
?Promote an energetic fan base for products and locate brand ambassadors to share the product’s benefits and value
?Promote and upsell the value of the products and services with brand image and through customer experience