Remote Customer Support Specialist

**Job Title: Remote Customer Support Specialist**

Our organization, a leading affiliate company, is looking for an exceptional Customer Support Specialist to join our remote team. This position requires a person who excels in a customer-focused environment, is well-organized, and has a passion for problem-solving and product education. The chosen candidate will respond to support tickets, explain product use, and help customers set up accounts.

**Responsibilities:**

– Respond to customer support tickets promptly with high-quality, helpful responses.
– Explain to customers how to use our products and assist in account setup.
– Gain deep understanding of our email systems, marketing funnels, opt-in pages, and multi-page funnels.
– Assist customers in navigating and utilizing our products and services.
– Work closely with other team members to ensure customer satisfaction.

**Job Type:** Remote

**Hours:** 8 hours per day

**Term:**

This role starts with a one-week training period where you will learn about our platform and products, and begin answering support tickets. After this, there will be a 14-day probationary period where we will assess your performance. Should you demonstrate satisfactory work during these stages, we may invite you to join us as a full-time freelancer.

**Requirements:**

– Excellent written and verbal English communication skills.
– Previous experience in a customer support role is preferred.
– Tech-savvy, comfortable learning new systems, and platforms.
– Strong organizational skills and detail orientation.
– High-speed, reliable internet connection.

If you have a passion for providing exceptional customer service and are excited about learning and sharing knowledge about digital marketing tools, we would love to hear from you.

**To Apply:**

Please reply to this job posting message with your resume and a few potential dates and times for an interview, keeping in mind our operating hours are based on the EST time zone.

We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, sex, disability, religion/belief, sexual orientation, or age. We will accept applications until the position is filled and will contact those candidates whose qualifications best match the role’s requirements.

Thank you for considering this opportunity. We look forward to reviewing your application!

**Note:** This role is not suitable for candidates residing in time zones more than 4 hours away from EST due to collaboration needs.