Remote Healthcare Patient Care Coordinator

Job Title: Customer Relations Specialist, PT/Medical Insurance background, Recruiting experience and some personal assistant responsibilities.

Location: Remote in Arizona
Interviewer: Dylan

Company Overview:
We are a mobile clinic who hires independent contractors on a mostly part-time basis to see patients.

Responsibilities:
– Verify Patient Insurance Coverage
– Update Patient Files with Insurance Information
– Explain Medical Insurance benefits to patients
– Liaise with insurance providers to clarify coverage details
– Track status of pending insurance claims
– Assist patients with insurance-related queries
– Inputting notes and updating patient records using SPRY software
– Contacting patients and providers to schedule appointments and follow-ups
– Calling doctor offices and referral sources to coordinate care
– Communicating with patients and doctors’ offices to obtain signed Plans of Care (POCs)
– Following up with patients to ensure their treatments are going well
– Managing referral sources and maintaining positive relationships
– Handling customer relations to ensure a friendly and welcoming experience for all patients
-Coordinate telehealth appointments
– Follow-up with patients post-session
– Send exercise and treatment plans
– Respond to FAQs
– Manage referrals from other healthcare providers
– Send personalized communications
-Post Job Ads and Manage Responses
– Screen Candidates and Schedule Interviews
– Coordinate Onboarding Process for New Hires
– Maintain Recruitment Records
– Develop and update job descriptions
– Implement employee referral programs
– Plan travel and prepare itineraries
– Manage grocery and essential shopping

Requirements:
– Must be a friendly face to our company to handle customer relations
– Experience in customer service or a related field
– Excellent communication skills, both written and verbal
– Proficiency in using software such as Slack, Google Workspace, Asana, QuickBooks, and DocuSign
– Ability to work independently and prioritize tasks effectively
– A friendly and approachable demeanor
– Experience in healthcare or a related field is a plus

Benefits:
Competitive salary commensurate with experience.
Retirement and health benefits.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.

How to Apply:
To apply for this position, please send us a Loom video (not Google Drive) addressed to The Rockstar Team. In the video, explain your relevant work history and give a brief introduction about yourself. Please provide detailed insights into your previous experience as a customer relations specialist. If you have prior experience supporting a Physical Therapy Clinic, we’d appreciate hearing about it. We’re seeking candidates with outstanding communication and customer service skills, so please emphasize these qualities in your video introduction. Lastly, share your creative ideas on how you can contribute to the growth and success of our company. We’re eager to see your application!