Remote/Helpdesk Telecommunications Support

Remote/Helpdesk Telecommunications Support
Company: Zero 3 Communications
Location: Remote (Work from Home)
Salary: Competitive
Type: Full-time
Work Hours: Australian Business Hours.

Disclaimer: This is a highly technical role. Applicants without a technical background in IT or telecommunications will not be considered. Please read the requirements carefully before applying.

About Zero 3 Communications:
Zero 3 Communications is a leading provider of customized business phone systems and telecommunication solutions. We offer a range of services including on-premise and hosted phone systems, cloud-based communications, technical services, and support. Our mission is to make communications easy, reliable, and cost-effective for businesses of all sizes. We are dedicated to providing exceptional customer service and technical support to ensure seamless communication experiences for our clients.

Job Description:
Are you a tech-savvy problem solver looking to work from the comfort of your home? Zero 3 Communications is seeking a dedicated and skilled Remote Technical Support professional to join our dynamic team. This is a highly technical role requiring in-depth knowledge of telecommunication systems and IT support. If you do not have a technical background in IT or telecommunications, please do not apply.
In this role, you will be responsible for resolving a wide range of telecommunication-related issues remotely, assisting clients with their on-premise VoIP telephony systems, managing cloud-based systems, and liaising with customers and suppliers via email and telephone calls.

Key Responsibilities:
• Provide remote technical support to clients for a variety of telecommunications systems including on-premise and cloud-based phone systems via phone & email.
• Troubleshoot and resolve hardware, software, and network issues.
• Perform regular maintenance and updates on client systems.
• Assist with the setup and configuration of new devices and software.
• Document issues and solutions in our ticketing system.
• Collaborate with other team members to address complex technical problems.
• Maintain up-to-date knowledge of industry trends and technologies.

Requirements:
• Proven experience in IT/Telecommunications support or a related field.
• Strong technical knowledge of networking concepts and troubleshooting.
• Excellent communication skills, with the ability to explain technical concepts to clients in a clear and concise manner.
• High level of English competency, including written, and verbal.
• Ability to work independently and manage multiple tasks efficiently.
• Reliable internet, and computer, with a quiet workspace.
• Availability to work flexible hours.

Preferred Qualifications:
• Relevant Telecommunications/IT certifications preferred.
• Experience with remote support tools and software.
• Knowledge of cybersecurity best practices.
• Background in VoIP systems and telecommunication technologies.

Benefits:
• Competitive salary.
• Opportunities for professional development and certifications.
• Supportive and collaborative team environment.
• Work from anywhere with a stable internet connection.

*** As part of our application process, we require you to submit a 2-minute video to our Jobs email address. ***
In your video, please cover the following points:
• Share a bit about your hobbies and interests.
• Discuss your current knowledge of the IT/Telecommunications space.
• Highlight any other information that sets you apart from other candidates.
Please upload the video to YouTube or Google Drive and share the link with us.
Remember, this is your chance to showcase your personality! We value a fun and friendly attitude, so let your true self shine through in your video. Don’t be too serious—enjoy the process!

We look forward to seeing your creative and unique submissions!