Remote/Helpdesk Telecommunications Support

Remote/Helpdesk Telecommunications Support
Company: Zero3 Communications
Location: Remote (Work from Home)
Salary: Competitive
Type: Full-time
Work Hours: Australian Business Hours.
About Zero 3 Communications:
Zero 3 Communications is a leading provider of customized business phone systems and telecommunication solutions. We offer a range of services including on-premise and hosted phone systems, cloud-based communications, technical services, and support. Our mission is to make communications easy, reliable, and cost-effective for businesses of all sizes. We are dedicated to providing exceptional customer service and technical support to ensure seamless communication experiences for our clients.
Job Description
Are you a tech-savvy problem solver looking to work from the comfort of your home? Zero 3 Communications is seeking a dedicated and skilled Remote Support professional to join our dynamic team. In this role, you will be responsible for resolving a wide range of telecommunication related issues remotely, assisting clients with their on-premise VoIP telephony systems, and managing cloud-based systems, liaising with customers, and suppliers via email and telephone calls.
Key Responsibilities
• Provide remote technical support to clients for a variety of telecommunications systems including on premise and cloud-based phone systems. via phone & email.
• Troubleshoot and resolve hardware, software, and network issues.
• Perform regular maintenance and updates on client systems.
• Assist with the setup and configuration of new devices and software.
• Document issues and solutions in our ticketing system.
• Collaborate with other team members to address complex technical problems.
• Maintain up-to-date knowledge of industry trends and technologies.
Requirements
• Proven experience in IT/Telecommunications support or a related field.
• Familiarity with networking concepts and troubleshooting.
• Excellent communication skills, with the ability to explain technical concepts to clients in a clear and concise manner.
• High level of English competency, including written, and verbal.
• Ability to work independently and manage multiple tasks efficiently.
• Reliable internet, and computer, with a quiet workspace.
• Availability to work flexible hours.
Preferred Qualifications
• Relevant Telecommunications/IT certifications preferred
• Experience with remote support tools and software.
• Knowledge of cybersecurity best practices.
• Background in VoIP systems and telecommunication technologies.
Benefits
• Competitive salary
• Opportunities for professional development and certifications
• Supportive and collaborative team environment
• Work from anywhere with a stable internet connection
***All applicants will be required to send a 2 min video to our Jobs email address. ***
Include a little bit about your hobbies and interests.
What your current knowledge of the current IT/Telecommunications space is.
Any other information that you believe sets you apart from other applicants.