Remote Intake Coordinator

Job Title: Intake Coordinator
Location: Remote
Job Type: Full-time
Hours: 8:00am to 5:00pm (Pacific Time, GMT -8:00)

Are you driven by a passion to make a tangible difference in the lives of individuals seeking support and stability? Rooted Life is on the lookout for a high-performing, compassionate and detail-oriented Intake Coordinator to be the first point of contact for individuals seeking our services. Join us in this pivotal role, where your efforts will directly impact lives and foster hope.

First, Who Is Rooted Life?
Rooted Life is a compassionate and innovative organization operating in California, dedicated to aiding those experiencing homelessness, recovering from hospital stays, or facing housing challenges. Our mission is to guide individuals through the journey of finding and securing safe, stable homes. We provide essential services including financial assistance for initial housing costs and ongoing support to maintain stable living situations. Additionally, we offer temporary residential care for those with medical or behavioral health needs but without stable housing. Employing a scattered site housing model, Rooted Life ensures each residence is fully furnished, creating environments conducive to healing and recovery. Our commitment to these causes has established us as a beacon of hope and support in the community.

Rooted Life focuses on progression, foundation and connection. We do our very best to meet people where they are, and encourage them to develop their skills and abilities, so they may live the best life possible. By providing individualized attention and compassion as an essential aspect of our home, we can better assist those living with psychiatric vulnerabilities and addictions. Our teams provide an environment where men and women can move from surviving to thriving.

Who We’re Looking For:
Are you ready to be more than just a cog in the machine? At Rooted Life, we’re seeking dynamic individuals who are not just task performers but true leaders in their roles. We want someone who brings more to the table than just skills — a visionary who’s ready to innovate and inspire.

???? Empathetic and Compassionate: With a heart for aiding vulnerable populations.
???? Detail-Oriented: Meticulous in managing documentation and assessments.
???? Effective Communicator: Providing clear and supportive guidance to applicants.
???? Service Oriented: Eager to deliver exceptional service, focused on efficiently managing client needs and expectations, and ensuring a positive and supportive experience throughout the intake process.
???? Team Collaborator: Working closely with other team members to ensure seamless support.

What You’ll Be Doing:
You will work closely with referrals to assess their needs and ensure a smooth transition into our various programs. This position plays a critical role in both helping individuals access the support they need and revenue management

???? Customer Service Excellence: Providing the highest level of service to both internal and external customers in a fast-paced, team-oriented environment.
???? Active Intake Calls: Making the assigned number of intake calls and collaborating with the operations manager to reach team goals
???? Referral Process Management: Managing the total referral process, including initiation, patient, and insurance verification, as well as assignment of referrals and record-keeping.
???? Service Determination: Determining services that referrals may require.
???? Client Connection: Ensuring clients are connected to appropriate staff and the services necessary to meet their needs.
???? Seamless Referral Collaboration: Collaborating with other staff and community service providers to ensure seamless referral services.
?? Efficient Prioritization: Prioritizing and working efficiently throughout the workday with a strong attention to detail.
hContinuous Workflow Improvement: You are expected to be an expert in Intake workflows and

Qualifications & Requirements:
2 years minimum experience as an Intake Coordinator
Strong command of American English and relatively neutral accent
Strong organizational, communication, and interpersonal skills.
Proficiency in computer applications and databases.
Excellent data entry and typing skills

Credentials:
N/A

Pay:
$8 USD/hour

Our Values:
At Rooted Life, we believe in compassion, respect, and empowerment. Our environment is not just supportive and inclusive, but it’s also a space where we are dedicated to nurturing stable and healing living environments for those in need. To fortify our mission, we adhere to a set of core values that guide our actions and decisions:

? Integrity. Do what you say and say what you do. We speak honestly and act ethically – be straightforward. Our character guides our daily work and we gain the confidence of others by doing the right thing. We build a supportive workplace that is centered on trust.

? Excellence. Great just isn’t good enough, we are passionate about setting and achieving ambitious goals and strive to deliver the highest quality and value possible through simple, easy and relevant solutions .

? Accountability. If it is to be, it’s up to me – like Nike said, just do it.

? Curiosity. We foster a culture of inquisitiveness and continuous learning. Curiosity drives us to explore new ideas, seek out innovative solutions, and remain open-minded in every aspect of our work. It’s through asking questions and being eager to learn that we uncover new ways to support our clients and advance our mission.

? Solutions Oriented Mindset. We believe every obstacle has a solvable solution. We embrace that our work is hard, and sometimes does not go as planned. We meet these challenges head on and constantly strive to look for solutions to better ourselves and our products and services.

? Second Order Thinking. We’re not just about making quick decisions; we’re about making smart ones. Our ideal candidate is someone who thinks two steps ahead, understanding the ripple effects of their actions. In this role, you’ll be expected to not just react to data, but to anticipate the future implications of today’s campaigns. It’s all about strategic foresight – seeing the bigger picture and understanding how each move can impact our clients’ success down the line. We want someone who asks, “If we do this, what happens next?” and then plans accordingly. Be the chess player, not the chess piece!

? Resource Efficiency. We believe that solicitation and prudent utilization of resources is essential to the long term health and wealth of the company. Keep an eye on expenses and make smart, sustainable choices even in the small, everyday things.
Collaborative. Communicating and working with others for the benefit of all. Our great colleagues make the difference. It’s when we share our skills, knowledge and experience we become one team. Diversity makes us strong.