Remote IT Specialist

As a remote IT specialist at Jarvis Data, your role will involve providing technical support and ensuring the smooth operation of our IT infrastructure and systems. Your primary responsibilities will include:

1. Remote Technical Support: You will provide remote assistance and technical support to employees and clients, addressing issues related to hardware, software, network connectivity, and other IT-related matters. This may involve troubleshooting problems, diagnosing issues, and providing timely resolutions.

2. System Maintenance and Monitoring: You will be responsible for monitoring the performance and functionality of our IT systems, including servers, networks, databases, and software applications. This involves proactively identifying and addressing any potential issues or vulnerabilities to minimize downtime and optimize system performance.

3. Security and Data Protection: You will play a vital role in maintaining the security and integrity of our systems and data. This includes implementing and managing security measures, such as firewalls, antivirus software, and access controls, to protect against cybersecurity threats. You may also contribute to data backup and recovery processes to ensure business continuity.

4. Software and Hardware Deployment: You will assist in the deployment and configuration of software applications, updates, patches, and new hardware equipment. This may involve remote installation, setup, and troubleshooting to ensure that all systems are up to date and functioning properly.

5. Documentation and Knowledge Sharing: You will contribute to the creation and maintenance of technical documentation, including system configurations, troubleshooting guides, and knowledge base articles. This documentation will help streamline support processes and enable efficient knowledge sharing within the team.

6. Collaborative Problem-Solving: Working closely with cross-functional teams, you will collaborate on resolving complex technical issues, providing expertise and guidance to ensure effective problem-solving and timely resolutions.

As a remote IT specialist, you will leverage your technical expertise to support and maintain the IT infrastructure of Jarvis Data, ensuring that our systems are secure, reliable, and optimized for performance. Your role will be crucial in enabling efficient operations and providing exceptional IT support to our employees and clients.