Remote Network Administrator

We are a local MSP company in our area and we are seeking a dedicated and knowledgeable remote network administrator professional to join our team. The staff will play a critical role in providing computer and network-related support to our clients. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and exceptional customer service abilities.

We are located in Canada, and hours will be from 9AM EST to 5PM EST.

Key Responsibilities:

Provide technical support to clients by troubleshooting and resolving hardware and software issues.
Install, configure, and maintain computer systems, peripherals, and software applications.
Diagnose and resolve network connectivity issues.
Collaborate with team members and clients to ensure efficient IT operations.
Document and maintain accurate records of IT support requests and resolutions.
Educate clients on best practices for IT security and usage.
Stay current with industry trends and technologies to provide up-to-date solutions.
Perform system backups and data recovery procedures.
Assist in the setup and maintenance of IT infrastructure.

Qualifications:

At least 3 years of experience with dealing with networks and computers troubleshooting
Intermediate to advanced to network administrator and server troubleshooting
Network certification or MCSE a plus
Bachelor’s degree in IT, Computer Science, or a related field preferred.
Relevant technical certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) is a plus.
Proven experience in IT support or a related role.
Strong knowledge of Windows and Microsoft 365 operating systems.
Proficiency in troubleshooting hardware and software issues.
Excellent communication and interpersonal skills. No accent with English.
Customer-focused attitude with a commitment to delivering high-quality support.

Please provide me with your Resume and any technical certifications or relevant qualifications you hold. Also, as preliminary questions, please these questions,

Send me a link to your resume and a voice clip by introducing yourself and describing your IT experience.