Remote Property Manager for Luxury Home Rentals

We are seeking an experienced and highly organized Remote Property Manager to oversee the day-to-day operations of our luxury home rentals across the United States. The ideal candidate will act as the main point of contact for all operational aspects, ensuring seamless coordination with our guest communication company, handling maintenance issues, and providing regular updates to the ownership team.
Note: We are completing a handoff of property management from a third-party service to a team that works directly with the owner. You will closely work with two internal employees and the owner to complete the handoff, at which point you’ll have all the resources you need to assume all responsibilities outlined in the job description.
Key Responsibilities:
Daily Operations Management:
Oversee and manage the daily operations of multiple luxury home rentals.
Ensure homes are maintained to the highest standards and all issues are promptly addressed.
Guest Communication Coordination:
Serve as the liaison between the guest communication company and the property management team.
Address any guest-related issues through the guest communication company.
Listing Management:
Use our property management software to optimize listing content for maximum visibility across all booking platforms and our direct booking website.
Regularly check in with the revenue manager to review performance and implement improvements.
Maintenance Management:
Preventative Maintenance: Manage interior and exterior maintenance checklists for each property on a weekly, monthly, bimonthly, quarterly, and annual basis to keep properties in excellent shape and prevent issues. Coordinate with local vendors to ensure timely and cost-effective repairs.
Immediate Maintenance: Work with home watch or local vendors to address immediate maintenance needs and communicate solutions to guests. Engage third-party vendors for issues beyond the scope of ground support (such as plumbers or HVAC technicians).
Inventory Management:
Maintain a standard set of items for each property (e.g., smart TVs, Public Goods bath products, kitchenware) and manage specific items particular to each property (e.g., grills, snow supplies, pool equipment). Order replacements for damaged or missing items as identified by cleaners or during monthly maintenance walkthroughs.
Security Monitoring:
Monitor security cameras to ensure the safety and security of the properties.
Respond promptly to any security alerts or issues.
Decision Making and Problem Solving:
Utilize critical thinking skills to make informed decisions regarding property management.
Proactively identify and resolve potential issues before they escalate.
Customer Service:
Provide excellent customer service to ensure a positive experience for all stakeholders.
Address and resolve any complaints or issues in a professional and timely manner.
Monitor guest reviews and feedback on various platforms and respond appropriately.
Leave genuine guest reviews upon checkout.
Communication and Reporting:
Provide daily and weekly status updates to the ownership team.
Maintain clear and consistent communication with all team members and stakeholders.
Qualifications:
Fluent in English, both written and spoken.
Strong customer service skills with a focus on providing a positive experience.
Exceptional organizational skills and attention to detail.
Ability to work independently and make decisions with minimal supervision.
Experience in property management, hospitality, or a related field is preferred.
Proficiency in using property management software and other relevant tools.
General Availability: Ability to work US hours to coordinate with the team and handle any time-sensitive issues. Availability during nights and weekends, especially in the initial months, to coordinate with ground support and respond to escalations from the customer communications team.
People Management: Collaborate closely with critical ground support groups, including handymen/home watch personnel and cleaners. These individuals are essential to the success of a short-term rental operation.
Process-Oriented: Continuously seek ways to improve playbooks and processes. Identify areas for improvement in maintenance workflows, guest communications, and cleaning protocols.
Resourceful Problem Solver: Demonstrate the ability to independently address challenges. If a vendor is unreliable or underperforming, proactively find new prospects through local Facebook groups and Google Maps. Resolve recurring guest complaints by implementing effective solutions.
Benefits:
Competitive salary commensurate with experience.
Flexible remote working environment.
Opportunity to work with a dynamic team and manage luxury properties.
If you are a proactive and dedicated professional with a passion for property management and a commitment to excellence, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role.