Remote Reservation Sales Specialist

We are currently looking for a Remote Reservation Sales Specialist to join our growing organization and undertake the following tasks:

Duties and Responsibilities:

1. Build relationships with the potential guest to create bookings.
2. Having a sense of urgency with all communication correspondence through phone, email, and text messaging
3. Working with the supervisor on driving revenue sales via listening to call recordings, reviewing department KPIs (Key Performance Indicators) and outbound calling initiatives.

Required Skills and Abilities

1. Comfortable with challenging guest conversations.
2. Excellent interpersonal and customer service skills
3. Strong with organization and attention to detail.
4. Knowledge of vacation rental areas.
5. Ability to ebb and flow with seasonal demands.
6. Proficient with Microsoft Office Suite or related software.
7. Ability to adapt to software changes and implementations.
8. Ability and availability to be on call and work after hours and weekends as scheduled/needed.

The focus of this role is building relationships with potential guests to drive direct bookings. This includes helping the potential guest with finding the best home to fit their experience. Once the guest has made their reservation, they will have additional questions and sometimes concerns that you will be responsible for. The goal is to ensure they have a seamless experience during their stay. This can look like correspondence with additional departments such as housekeeping, maintenance, and owner services.

TECHNICAL REQUIREMENTS:

– Internet speed minimum 30mbps
– i5 8th Gen or higher
– Windows 10 / MacOS Catalina or higher
– Minimum of 8 GB RAM
– Private and quiet dedicated home office area (no roosters, dogs, children’s noises in the background)
– Back-ups in case of power or internet provider interruptions
– Good headset and webcam (preferably noise-canceling headset)

WHAT WE OFFER:

We offer our team members targeted development opportunities both on a professional and personal level. We also offer:
– Competitive Salary
– Holiday Reward equivalent to 13th-month pay
– HMO
– Life Event Bonuses
– Preventive Mental Health Benefit

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