Remote Sales Operations/Appointment Setter – read job description

## About You (Very Important)

– Note that we receive on average 50-80 applications per job post. Yes even with apply points system. We notice that 80-90% of respondents do not read our job description. We will only respond to job seekers who:
– Respond in the Title: ‘Property Matchmaker’
– In your cover letter or self description, please describe briefly your hobby or how you spend your free time.
– Submitting your resume and past work experiences
– Completing these 3 requests will at least show how detailed you are. Thank you for reading.

## About Us

Founded in 2010, we are a dynamic real estate company operating in Singapore. Our team of over 20 dedicated sales, operations, and administrative staff work together to provide the best services to our clients. We foster a fast-paced, entrepreneurial environment where initiative is encouraged, and a strong emphasis is placed on customer service and going above and beyond for our clients.

We are currently seeking a proactive and detail-oriented Remote Sales Operations/Appointment Setter to support our property agents by arranging quality property viewings that meet our clients’ unique needs and budgets.

## Key Responsibilities

– Client Consultation: Engage with clients to understand their unique property needs and preferences.
– Appointment Management: Handle scheduling of property viewings, coordinating between clients and property agents.
– Communication Bridge: Serve as the liaison between clients, property agents, and account managers, managing communications and ensuring everyone is on the same page.
– Property Selection: Work closely with the account manager and property agents to select the right properties for each client.

Location: Remote (Philippines) / Office (Singapore)
Work Hours: Monday – Friday, 9:30am – 6pm (including a 1-hour lunch break and a 30-minute tea break), Saturday 10am – 2pm
(South East Asia Timezone!)

## Key Objectives

– Efficiently arrange appointments, aligning with the schedules and needs of both clients and agents.
– Ensure high-quality viewings by selecting properties that align with clients’ needs and budgets.
– Provide exceptional customer service, maintaining prompt and clear communication with all parties.

## Qualifications

– A minimum of 2 years of related experience in leads management, sales operations or appointment setting.
– College degree or equivalent work experience.
– Tech savvy with fluency in client management software.

## Performance Evaluation

– Performance will be assessed through KPIs tracked monthly, including metrics like the number of appointments scheduled, client satisfaction ratings from surveys, etc.
– Both underperformance and outstanding performance will be recognized, potentially leading to coaching, relief from role, or promotions within the company.

## Compensation

– Salary: 30,000 – 32,000 peso per month, paid monthly via bank transfer (WISE)

## Day-to-Day Responsibilities

– Manage daily client interactions and set appointments using our CRM platform (Click to view).
– Conduct regular check-ins, reporting, and target tracking with your manager through video calls.

## Management Support

– Our team provides dedicated onboarding and training for new hires.
– Managers are available for regular mentoring, guidance, and feedback.

If you are a self-motivated professional with a passion for real estate and customer service, we would love to hear from you.