Our portfolio of businesses is seeking a remote Virtual Assistant to join our team and help us deliver outstanding customer service, streamline administrative tasks, and ensure the smooth operation of our businesses.
As a Virtual Assistant with Big Leap Brands, you will play a crucial role in enhancing our customer experience and supporting various administrative functions. You will work remotely, collaborating with our team and directly with our CEO to handle customer service inquiries, manage data entry tasks, source contact information, and provide general administrative assistance. Your attention to detail, strong organizational skills, and excellent communication abilities will be essential in this role.
Customer Service:
>>Respond to customer inquiries via email in a professional and timely manner.
>>Address customer concerns, provide product information, and assist with order-related issues.
>>Maintain a high level of customer satisfaction through clear and courteous communication.
>>Assist with fulfilling order to customers via our warehouse
>>Respond to Amazon customer inquiries
>>Responding and engaging with comments on social media
Data Entry:
>>Create and update our database of leads, partners, and possible clients.
>>Assist with inputting data and metrics pulled from various platforms and spreadsheets on a daily and/or weekly basis.
Contact Information Research:
>>Research and collect contact information for potential leads, partners, or clients using many of our research tools.
Administrative Support:
>>Assist with scheduling appointments, meetings, and follow-ups.
>>Assist with coordinating and booking travel arrangements for CEO and team as needed.
>>Handle general administrative tasks such as document preparation and ordering office supplies.
>>Help streamline and improve existing administrative processes.
Task Prioritization:
>>Manage and prioritize multiple tasks efficiently to meet deadlines and customer expectations.
>>Communicate task progress and any potential issues to the team lead or supervisor.
Requirements:
>>Proven experience as a Virtual Assistant or in a similar role.
>>Exceptional written and verbal communication skills in English.
>>Proficiency in using email, spreadsheets, and other office software (e.g., Google Workspace).
>>Strong organizational skills and attention to detail.
>>Ability to work independently and take initiative.
>>Excellent time management and multitasking abilities.
>>A reliable computer and internet connection.
>>Familiarity with customer service principles and CRM systems is a plus.
Benefits:
>>Competitive compensation based on experience and skills.
>>Flexibility to work remotely from the comfort of your own home.
>>Opportunities for professional growth and skill development.
>>A collaborative and supportive team environment.
APPLY FOR THIS JOB:
Company: Alqen
Name: Monica Hammond
Email: