Become a Key Player at Forbes Riley Media: Empowering Success through Support
Forbes Riley Media is on the lookout for a Remote Virtual Assistant who is passionate about providing exceptional live support and customer service. This pivotal role centers around managing our Zoom training rooms and handling email customer support with efficiency and warmth. If you excel in a fast-paced remote environment and have a knack for seamless live session management and empathetic customer interaction, this position offers the perfect blend of challenge and impact.
Who We Are:
Forbes Riley Media, powered by the entrepreneurial spirit of Forbes Factor, is dedicated to elevating entrepreneurs to achieve their dreams with high-functioning, successful strategies. Our mission has reached over 20,000 students, transforming lives and building a community eager for growth and learning. Our commitment to excellence, responsibility, and impactful education shapes our approach to content and student engagement.
Your Role:
As our Remote Virtual Assistant for Live Support, you’ll be the frontline of our digital learning experiences and customer interactions. Your role is crucial in managing the flow and integrity of our Zoom training sessions and providing timely, empathetic support to our customers via email. You’ll work closely with our content team to ensure a smooth and engaging learning environment, embodying our values and dedication to student success.
Key Responsibilities:
Manage Zoom training sessions, including setting up sessions, controlling access from the waiting room, and ensuring a seamless experience for participants.
Monitor live chat during sessions to address immediate questions or direct them to the appropriate channels.
Provide prompt and empathetic customer support via email, resolving queries and guiding users with clarity and care.
Collaborate with the content team to prepare for live sessions and ensure all technical aspects are in check.
Maintain a thorough understanding of our course offerings and policies to provide accurate information to customers.
Keep detailed records of customer interactions and feedback to help improve our services.
What You’ll Bring:
Experience in customer service and live support, particularly in managing Zoom or similar platforms.
Strong organizational skills with the ability to manage multiple tasks simultaneously without compromising quality.
Excellent communication skills, with a focus on providing thoughtful and empathetic customer interactions.
Technical proficiency with common online communication tools and the agility to learn new software quickly.
A proactive approach to problem-solving and the ability to work independently.
Flexibility to adapt to changing schedules and priorities in a dynamic online business environment.
Ability to work in the EST time zone for effective real-time collaboration.
We Offer:
A competitive hourly rate of $3-8, reflective of experience.
An opportunity to work alongside a leading figure in sales and entrepreneurship, gaining insights and knowledge.
Access to our training and development resources, fostering personal and professional growth.
A chance to impact the success and satisfaction of our students directly.
Qualifications:
High school diploma or equivalent preferred; higher education is a plus.
A minimum of two years in a customer service or virtual assistant role, with a proven track record of managing live and email support.
Demonstrated ability to maintain confidentiality and professionalism.
100% confidence and expertise in writing and speaking english
APPLY FOR THIS JOB:
Company: Solid Lift Parts Inc
Name: makenna riley
Email: