Reputation Specialist/Account Managers

Job Overview:
Are you a customer-focused professional with a knack for managing accounts and providing exceptional support? Join our team as a Reputation Specialist/Account Manager and become the main point of contact for our clients. In this role, you will handle support queries, manage accounts, and oversee automated reputation management processes. Additionally, you will be responsible for responding to messages on social media as part of your role. We expect an average of 30-50 tickets a day, and we’re seeking individuals who thrive in a fast-paced environment and are committed to delivering top-notch service.

Responsibilities:
-Serve as the primary point of contact for clients, addressing inquiries and resolving issues in a timely and professional manner.
-Manage client accounts, ensuring accuracy and completeness of information.
-Oversee automated reputation management processes, monitoring performance and making adjustments as needed.
-Respond to messages on social media platforms, engaging with clients and addressing concerns effectively.
-Collaborate with internal teams to escalate and resolve complex issues.
-Maintain accurate records of client interactions and support activities.

Requirements:
-Proven experience in account management or customer support roles, preferably in a digital marketing or reputation management setting.
-Strong communication and interpersonal skills, with the ability to build rapport and maintain positive client relationships.
-Excellent problem-solving abilities and attention to detail.
-Ability to multitask and prioritize tasks effectively in a fast-paced environment.
-Familiarity with social media platforms and experience responding to messages and comments is a plus.

Why Join Us?
-Opportunity to work with a dynamic team and make a meaningful impact in the field of reputation management.
-Supportive work environment with opportunities for growth and development.
-Access to cutting-edge tools and technologies to enhance productivity and efficiency.

If you possess a fervent passion for cultivating strong client relationships and are dedicated to maintaining and enhancing their reputation in the online sphere, we’re excited to connect with you! We’re seeking individuals who excel in proactive communication, strategic problem-solving, and adeptly managing client accounts to ensure their continued success. Please ensure to include “I AM SWISSMEDIA” at the top of your cover letter. We eagerly await the opportunity to hear from you and discuss how you can contribute to our team!

M