Reservation Desk Short Term Rentals

Job Title: Full-Time Virtual Assistant

Company: Irvie Homes Vacation Rentals

Location: Remote

Job Overview:
Irvie Homes, a prominent player in the short-term rental market, manages 40 properties across platforms like Airbnb, Click to view, VRBO, Expedia, and direct reservations. We are looking for a dedicated Full-Time Virtual Assistant to help with guest management, reservation oversight, listing management, and various administrative tasks. Utilizing Guesty, our Property Management System (PMS), we emphasize software automation to enhance our operational efficiency.

Key Responsibilities:

Efficiently handle guest inquiries and manage reservations.
Conduct guest verification and ensure they receive accurate check-in instructions.
Maintain listing accuracy and monitor performance on various rental platforms.
Coordinate with home hosts and homeowners to resolve any guest-related issues at properties.
Undertake daily administrative tasks and manage email correspondence.
Adhere to company policies in all guest interactions and reservation processes.
Generate reports and assist in strategic planning for property marketing and pricing.
Work Schedule (Mountain Standard Time):

Sunday: 10:00 AM – 9:00 PM
Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 4:00 PM (Half Day)

Required Skills:

Must have a working computer
Strong problem-solving skills and attention to detail.
Familiarity with Guesty Software is highly desirable.
Excellent communication skills in English, both written and verbal.
Good mathematical skills for pricing analysis and report handling.
Highly organized, ethical, and results-driven.
Proficiency in computer usage, especially with Microsoft Office Suite.

What We Offer:

Comprehensive initial and ongoing training on our tools and software.
A collaborative and transparent work environment with clear job expectations and regular feedback.
Opportunity to work in a technologically advanced, fast-paced setting.
How to Apply:
Please submit your resume along with a cover letter detailing your experience, particularly with Guesty or similar property management systems, and why you are the right fit for this role.