Reservations Manager is responsible for managing the reservations team in handling reservations functions, achieving customer satisfaction and resort revenue goals. Reporting directly to the President of Sales and Marketing.
Working with the COO and CEO not only help formulate rates and packages, but have to be able to find appropriate ways and means of making policy work.
The role is results driven and the Reservations Manager has to possess a varied skill set from sales, finance and accountability to customer service and great people skills.
Responsible for soliciting and managing reservations sales-related opportunities.
Understanding markets and maximizing revenue by actively up-selling business opportunities, identifying new reservations sales business.
Understanding the property’s primary target customer and service expectations, serving the customer by understanding their business, issues and concerns to offer and recommend the appropriate services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
Ensures and drives customer loyalty by delivering service excellence throughout each customer experience.
Manages and provides training and work assignments to reservations staff.
Utilizes company’s intranet, programs and reservations systems for resources and information
Education
College Degree
Formal management development/training (please specify details)
Scuba diver or Scuba Professional
Experience
At least four years management experience in hospitality or retail (clearly name companies, their web sites and your role/responsibilities/achievements)
Have travel or work experience in Asia (Philippines, Malaysia, Indonesia, Thailand, Vietnam, Cambodia)
Experience in using various hotel operations and reservations software
Knowledge & Skills
Thorough understanding of hotel operations and guest service
Must possess professional demeanor with the ability to resolve customer complaints and staff issues in a positive manner.
Have exceptional guest care and communication skills
Speak and write fluent English and additional languages (preferred)
Be highly self motivated and be able to work alone
Exhibit leadership and people management skills
Excellent negotiating skills and creative selling abilities
License and Certifications
SSI OWSI (or higher) with Nitrox
Benefits
Long term career with stable market leader
Staff Incentive Scheme
Access to an extensive in house training program
14 days Annual Vacation Leave (following one year of service)
Convertible to Cash 5 days Sick Leave (following one year of service)
Annual Health Insurance allowance
Free meal program while at work
Access to a Staff Association that provides financial assistance to staff through loans with minimal interest.
Discounts on all resort services
Diving and dive career development
Generous Tip Pool Scheme
How to apply
Please send your application to:
Your application must include:
Your Resume
Recent Photo
Salary History and Expectation
At least two verifiable work reference email address and contact details
APPLY FOR THIS JOB:
Company: DS ECOM
Name: Bhadz Legado
Email: