We have an exciting opportunity for a highly skilled Reservations Assistant to join our forward-thinking and innovative company, Resify.
We are a Real Estate Investment and Asset Management company that uses technology and on-the-ground knowledge to ensure high yielding returns on our investments and for our investors.
We are currently recruiting for a full-time Reservation assistant to provide high-level support to our Sales and Reservations team.
The role will be very demanding and involve you collaborating closely with the team. This role will be based in our Virtual Zoom office and will require a candidate that is flexible and adaptable to a challenging environment.
The successful candidate should be able to manage and prioritise their workload as well as have excellent diligence.
Your day-to-day responsibilities will include the following and more:
• Creating and managing property listings on platforms such as Airbnb and and other booking platforms.
• Making reservations for customers based on their specific requirements and budgetary allowances.
• Adding bookings to our internal system.
• Checking the availability of accommodations on the customers’ desired travel dates.
• Issuing pro-forma invoices.
• Processing payments and sending confirmation details to customers.
• Addressing any issues that may arise with bookings or reservations.
• Check-in and check-out calls.
• Managing online reviews.
• Reporting and coordinating maintenance issues for properties.
• Answering any questions customers might have about the reservation process.
• Taking reservations via phone, emails, and web chat.
• Providing support to customers who may need to amend or cancel a reservation.
Essential Experience:
– Reservations Agent
– Online working experience
-OTA understanding
– Highly skilled using Microsoft Office package
-Fluent in English written and spoken
– Professional telephone manner
Desirable experience:
– Property Management experience
– Newbook Management system
-CRM experience
*Working hours – UK 7am-3pm, 1pm-9pm, 9am-5pm Monday to Friday; 9 am – 5pm Sat & Sun if required (times may change due to company’s needs) with 2 days off. Please note you are required to be on Zoom during the working hours.
The rota will be provided 2 weeks in advance.
APPLY FOR THIS JOB:
Company: Viral Vault Studios
Name: Alexandra
Email: