Resource Manager – Full-time – US Process

Job Summary
We are currently looking to add to our team of full-time schedulers who are known internally as Resource Managers. The ideal candidate for this position will portray excellent verbal customer service skills and can work well within an open team environment. A Resource Manager works between our Project Management team and our network of independent customer service evaluators (aka “mystery shoppers”). The Resource Manager recruits and schedules the best evaluators for the individual mystery shop visits for his/her projects. In short, this position is all about matching the right people, to the right projects, at the right time!
Primary Responsibilities
– Recruiting for available projects from our proprietary database of registered evaluators as well as using outside resources to recruit new people in areas of the country where there are few or no available registered evaluators.
– Contacting registered evaluators about available evaluation projects via email, phone, and other recruiting resources.
– Scheduling projects to the most qualified evaluators ensuring they meet and understand the goals and objectives of the applicable program.
– Following-up with evaluators to ensure individual evaluation visits are completed on time and meet clients’ objectives.
Key Competencies
* Proactive customer service skills with evaluators; you have a sense of urgency in your work approach.
* Ability to always use professional verbal and written communication. You have to be able to use professional language and demeanor even if evaluators are not using the same!
* Strong organizational skills – you don’t fall apart when your workload gets heavier.
*Strong interpersonal skills – you listen well to others, accept feedback well, and overall, you’re a well-liked individual!
* Ability to pay close attention to small details in communications and in the scheduling process, to catch errors or omissions before they become bigger problems. Emails with consistent spelling mistakes and bad grammar are a deal-breaker in this industry. Poor spoken grammar is also not acceptable (and we’re not talking about accents here; we’re talking about using slang words, offensive language, and double negatives in one’s speech).
* Ability to handle confidential information in a professional, trustworthy manner. You may be exposed to sensitive information in your work that needs to be respected by you.
* Ability to stay on top of more than one project that each may be in different stages of completion; to deal with last-minute changes or unexpected issues with projects. It happens from time to time that clients will suddenly change their program objectives requiring you to go in a different direction than before. You don’t get hung up on “having your time wasted” when that happens.
* You must be adaptable to fluctuating deadlines yet still be able to stay focused.
* Intermediate-level knowledge of MS Excel is required for this position (finalists will demonstrate their skills with an assessment provided by us).
Reports to – Project Manager or Key Account Manager – Bare US.
Location – Phillipines – Work from home – US shift (should be available till 3.30 am PHT).
Industry – Market Research / Advertising / KPO/ BPO
Salary offered – PHP 19,000 to PHP 23,000 per month
If you find the above skill sets matching to your experience, please send your updated CV to Click to view