Review Removal Specialist

Job Overview:
We are seeking a highly skilled and detail-oriented professional to join our team as a Review Removal Specialist. In this role, you will be responsible for managing and implementing strategies to remove inaccurate, inappropriate, or harmful reviews from various online platforms. The ideal candidate will possess excellent communication skills, a strong understanding of online review platforms, and the ability to navigate and engage with these platforms to address and resolve review-related issues.

Key Responsibilities:

Review Analysis:
Conduct thorough analysis of online reviews to identify and categorize inaccurate, inappropriate, or harmful content.
Evaluate reviews against platform guidelines and company policies.

Engagement and Resolution:
Engage with review platforms, customers, and other relevant parties to address concerns and resolve issues related to inaccurate or harmful reviews.
Collaborate with internal teams to gather necessary information for review removal requests.

Documentation and Reporting:
Maintain detailed records of review removal efforts, including communication logs, evidence collection, and resolution outcomes.

Provide regular reports on review removal progress and key performance indicators.

Stay Informed:
Stay up-to-date on the latest policies and guidelines of major review platforms.
Monitor industry trends and best practices related to online reputation management.

Customer Advocacy:
Act as a customer advocate to ensure a positive online reputation for the company.
Work proactively to prevent potential issues that may lead to negative reviews.

Qualifications:
Proven experience in online reputation management, customer support, or a related role.
Familiarity with major online review platforms and their policies.
Excellent written and verbal communication skills.
Strong analytical and problem-solving abilities.
Ability to work independently and collaboratively in a team environment.
Detail-oriented with a focus on accuracy and quality.

Preferred Skills:
Experience in negotiating with review platforms to achieve review removal.
Familiarity with SEO principles and their impact on online reputation.
Knowledge of legal aspects related to online reviews.

Platforms:
Amazon
Apartment Ratings
Booking dot com
Expedia / VRBO
Facebook
Google
Walmart
Yelp
Zillow

How to Apply:
Interested candidates are invited to submit their resume along with a cover letter outlining their relevant experience and explaining how they would approach the challenges of review removal. Please send your application through this website.

Review Rescue is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.