RN Intake Coordinator – Oregon Licensed

RN INTAKE COORDINATOR – Oregon Licensed

We seeking a part-time, daytime remote Intake Coordinator. Must have RN license in Oregon, USA.

We are seeking a virtual administrative assistant to create programming for adult (18+) clients with psychosocial disabilities.

About us
It is our mission to address the sociological and economic impacts of being from an underserved community, and to provide attention to engagement in occupation.

We are a community-based, mental health occupational therapy company that provides services to individuals, organizations, and the community at large. Individual services support clients beyond traditional rehabilitation models and provide longer-term, support to promote self-care and increased engagement in healthcare systems. Services are aimed to promote client mental wellness, self-advocacy and -efficacy, chronic disease management, and health system navigation support.

Core Value

Humility – Access – Collaboration – Integrity

Job Responsibilities

Intake Coordinator Responsibilities:
? Review clinician schedules regularly to maximize capacity and verify correct scheduling.
? Fax medical records to facilities authorized to receive client information.
? Maintain a good working relationship and effective communication both within the practice and with other contacts for the benefit of the client.
? Re-scheduling client appointments as required via telephone calls and written notification, prioritizing the clients’ preference for mode of contact.
? Screen and route client calls internally and efficiently, insuring accurate registration, appointment scheduling and follow-up appointment scheduling in database and EMR.
? Taking clear and accurate messages on behalf of clinicians, as needed.
? Responding to client’s questions and needs by editing, canceling, and re-scheduling appointments as necessary according to clinic protocols.
? Resolve customer complaints in a fair manner.
? Discern when it is necessary to escalate issue to owner/clinical director and communicate with client and director in a timely manner.
? Identify areas to improve style and communication with contact when conflict arises. Discern when to take responsibility and initiate solution-finding to support clients and others to gain access to care.
? Elevate customer concerns to managers and supervisors as needed.
? Become knowledgeable about our company’s offerings.
? Provide exceptional customer support on every phone call.
? Provide excellent, one of a kind customer service to all public facing contacts (clients, community partners) and internal team of clinicians to enhance clinic reputation within the local healthcare community.
? Provide live phone and/or video screenings for incoming clients, including:
? Basic education of mental health occupational therapy
? Suicide risk assessment and appropriate referrals to a higher level of care.
? Trauma-informed care.
? The process of establishing care with practice and additional referrals out of practice as needed.
? Identify if incoming clients are an appropriate fit for practice services.
? Develop, maintain, and modify a waitlist for the practice, including communicating internally with clinicians, externally with clients and community partners, and other contacts as needed.
? Accurately identify access to care issues, including difficulty with technology or access to forms. Assist callers with utilizing practice systems.

Team-Based Responsibilities:
? Evaluate and/or develops processes and procedures and assists management in review and implementation of revisions.
? Contribute to the growth of the company through building a successful team.
? Update practice documents to comply with state, federal, and insurance regulations.
? Develop/update copywrite on marketing materials to reflect clinical services and program.
? Assist with daily operations, which could include developing clinical protocols for efficient operations, researching and learning effective customer service protocols and skills, etc.

Work Schedule:
5-10 hours during Monday to Friday 9am-5pm PST
Attend mandatory staff meetings every 2 weeks on Wednesdays 8-9:30am PST.
Compensation: Hourly, based on work performed, DOE
Shift: Day
Location: Virtual / Remote (maintains a RN license in Oregon required)

Qualifications/Skills (in order of priority):
? Able to work autonomously, self-initiate and be dependable with task completion
? Strong analytical and problem-solving skills
? Strong leadership and interpersonal skills
? Technical writing
? Attention to detail
? Clear written and verbal communication skills
? Efficiently manage time and workload
? Listening, analyzing information, and focusing on quality of communication with others

Education and Experience Requirements:
? Bachelor’s degree nursing (RN). Current Oregon state RN license required.
? Experience in psychiatric nursing – working with persons living with complex mental health and substance use challenges as well as working with underserved clients.
? Training and/or experience in providing care with special attention to trauma or PTSD.
? Experience with Electronic Medical Record (EMR) and practice management system is required.
? Demonstrate culturally competent practices and an understanding of the effect cultural influences have on behavioral health services.
? Ability to use current technology (internet, Microsoft) and effectively use mobile communication devices to meet organizational communication standards.
? Ability to track time closely based on tasks given.

Send resume and cover letter with your response