Rockstar Community Manager

About this Role:

You will help be the voice of our brand and helping bring on new customers and speak to audience.

We’re looking for a Community Manager to build opportunities for connection and value within our communities.

The Community Manager will be the “glue” of our communities by engaging and helping community members, leaving them feeling heard and supported through incredible customer service and community experience.

Skillset and Qualities required for this role

Please see our core values here: [Values](Click to view/Company-Core-Values-2b2b6ea49f9949c498b20725441fd3b9?pvs=21)

Skills:

– Extremely organized**
– Analytical – can help us create better views / KPIs of data – and act on them.
– Plan and Develop the Project Idea
– Create and Lead Your Dream Team
– Monitor Project Progress and Set Deadlines
– Solve Issues That Arise
– Manage the Money
– Ensure Stakeholder Satisfaction
– Evaluate Project Performance

Responsibilities:

– Build successful relationships with our community
– Set and implement social media and communication campaigns to align with marketing strategies
– Grow online community engagement across platforms
– Coordinate, develop, and implement engagement strategies and goals designed to foster connection and community
– Create giveaways and content for our online membership communities
– Provide support in Facebook group education for incoming and current members who need assistance on how to use Facebook groups
– Monitor and report on feedback and online reviews
– Tracking and reporting on metrics such as engagement, growth, and sentiment to inform future strategy.
– Help, develop, communicate and track member participation and incentive programs
– Manage and respond to the Facebook group comments from individual community members promptly
– Organize and participate in events to build community and boost brand awareness
– Implement social media strategies to increase engagement and followers
– Collaborate with Sales and Product departments to stay updated on new products and features
– Ensuring that all communications and actions align with the brand and its values.
– Collaborate with Content and Customer support to ensure a consistent and integrated approach to community management.
– Stay up to date on Facebook with the latest industry trends and best practices in community management.

Ideal Qualifications:

– **Passion for community building;** enjoys interacting with people, solving problems, and helping others
– Ideally, 3+ years of social media management and/or community management experience (if less than 3 years, a list of communities you’ve managed)
– Ability to write compelling sales copy. You are good with words and have great english
– Have a deep understanding of social media platforms and how they can be used to engage with the community; work with social media platforms such as Facebook, Instagram, Twitter, Pinterest, YouTube, LinkedIn, TikTok, and other membership platforms (e.g. Circle, Mighty Network, etc.)
– Have a good eye for design and detail
– Can provide direction to virtual assistants who design elements for use on social media
– Possess outstanding communication and organization skills
– Knowledge of basic social media functions: hashtags, sharing posts, retweets, favorites, pinning, tagging, and influencers.
– Creative and able to come up with new and engaging ideas for content, campaigns, and events that will excite the community.
– Ability to think critically and strategically; able to understand the emotions and motivations of the community members.
– Must be able to identify and resolve issues within the community. This may involve working with members to understand their concerns and collaborating with other team members to develop solutions.
– Ability to manage multiple tasks and prioritize workload effectively.
– Work effectively with other teams within the organization, such as marketing, product, and customer support, to ensure a seamless experience for the community.

Job Type: Full Time, M-F 9AM EST – 5PM EST

Pay: $800-$2,000/mo
Hourly comp and bonuses based on performance

I would like to do most would be a % of profit based on increased profit based on start date

Work Location:Fully Remote

We look forward to reviewing your application!