Our client is a leading international freight and logistics company looking for experienced customer support specialist to join their existing Philippines based support team. This is a full time, 100% remote role working business hours 8:30am – 5:30pm Monday to Friday AEST.
We are looking for an experienced customer support specialist that demonstrates clear perfect English with strong people skills. The ideal candidate is a motivated, reliable, self starter with high attention to detail that can work independently and efficiently with limited supervision at times.
You have a can-do attitude, a willingness to learn and naturally strive to get things done right first time with the ability to ask questions to find solutions?for the customer. You have a minimum 2 years customer support experience in a similar role for an established BPO, inbound call centre. Experience with freight carrier or forwarding company is an advantage but not essential.
Responsibilities:
As part of the customer support team you will interact with freight carriers and customers alike to resolve general enquiries that may arise:
• Taking inbound calls plus making outbound calls to customers and suppliers daily
• Complete freight quotations & booking requests
• Provide customer support by responding to emails, skype / slack requests etc
• Complete incoming enquiries with a set of FAQ’s, systems and procedures
• Overnight shipment track & trace status updates with various freight companies plus updating of relevant daily reports in google sheets etc
• Multi-task by monitoring different email addresses and messaging groups while responding to inbound support enquiries
• Ability to take ownership of and work to resolve customer issues
• Proactively communicate with customers providing feedback on progress of inquiries
• Support other team members during unexpected high-volume request times
• Escalate unusual or complicated requests to the team leader and collaborate with them to find a resolution to any challenging situations
Requirements:
• At least 2 years customer service experience working for established BPO, or inbound call centre environment
• Prior experience working for a freight forwarding company an advantage
• Strong verbal and written English communication skills
• Must handle inbound & outbound calls working from home office environment
• Ability to follow structured systems and procedures
• Effective time management and prioritisation skills
• Ability to work independently with limited supervision or direction
• Strong multi-tasking skills
• Proficient with Microsoft Office and Google products suite
• Data entry skills
• Soft Skills: driven, team player, customer focused, high attention to detail, problem solving mindset with a can-do attitude & willingness to learn
Equipment Needed:
• Desktop or Laptop
• Dual monitor / second screen required
• Core I5 or Ryzen 5 & above
• Min 8GB RAM
• Microsoft windows genuine version
• Backup Internet
• Backup power
Wage: PHP26,000 pmth to PHP40,000 pmth based on experience and skills
Benefits:
• Full time work from home role
• Day shift working Monday to Friday Australian business hours
• No weekend work
• Holiday & sick leave
• Australian national public holidays
• Birthday bonus day off
• Benefits contributions towards Pagibig, SSS & Phil Health
• 13th Month pay
IMPORTANT: If this role sounds like your next career move then click the link below and complete the Google form application ASAP.
/Uq537CdFDmcbbR5a8
APPLY FOR THIS JOB:
Company: Outsourced Staff
Name: Recruitment Manager
Email: