Rockstar eCommerce Technical Customer Service Rep Needed For Building Supplier Store

Ebushi Pty Ltd Technical Team Member
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Rockstar eCommerce Technical Customer Service Rep Needed For Our Building Suppliers Store.

Do you love to help people and solve problems?
Do you have a technical background in material take-offs and listing materials for a project?

Then we need to work together!

Don’t miss this.
– Join the early stages of a fast-growing company
– Be part of a fun, driven team
– Big opportunities will come from helping us grow
– Long-term position
– Be trained by the best in eCommerce – we’ll invest in training you
– Be empowered to make decisions
– Have the authority to direct your own path
– No limits on your advancement
– Act without being micromanaged
– Paid time off (of course, and we won’t disturb you)
– Work from home
– Be an entrepreneur inside the company (without the risk of going alone)
– And maybe, just maybe, become a high-end manager

*Seriously, if you’re incredible, you may be able to earn the opportunity.

COMPANY INFO
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At Ebushi pty ltd, we are on a mission to become the number one supplier of building materials online.

We help people plan and order what they need for their building projects, and provide systemised solutions for ease of planning and ordering, hence the need for a technical background…

Our goal is to build the go-to eCom store for the highest quality Building and renovation materials. Come join us in making a difference.

We need you to handle customer service, quotations for customer projects and processing orders – essentially, the day to day operations of the company.
We want you to play a huge role in things moving forward.

We will grow and hire more, so you have the potential to become a team lead, or maybe even a manager one day….

This is an exciting long-term opportunity for you.
As you grow, the position can grow with you, based on your skills and interests –
Want to do social media? Awesome!
Want to hone your customer service skills? Fantastic!
Want to improve systems? Amazing!

Whichever direction your passion and talents take you, we’ll offer you free training, mentorship, and courses so you really can live up to your potential.

So, are you ready?

JOB OVERVIEW
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Main Responsibilities:
– Communicating with customers & suppliers (Phone & Emails)
– Creating quotes for customer projects (Technical)
– Processing and managing orders

You’ll be responsible for creating accurate quotations and making sure customers receive what they ordered, on time, and help solve any problems along the way.

Here are some examples of the types of things you’ll coordinate with customers & suppliers, via phone, email, & chat:
– Receiving quotation requests from customers
– Understanding the project requirements and create accurate quotations
– Placing orders with suppliers
– Order status changes/delays
– Customer post-purchase follow up
– Returns, warranty issues, chargebacks
– Back orders
– Call & email customers

NOTE: To apply, at the top of your cover letter, please write “Ebushi’s Rockstar”.

DESCRIPTION OF IDEAL CANDIDATE
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– Technical Minded
You should have a good understanding of how to read housing plans and drawings, and also have the ability to interpret customers sketches to accurately provide quotations (a list of materials for the customers project).

– Figures Stuff Out
You love a good challenge. You have the world at your fingertips, and with a keyboard and mouse, you can figure almost anything out.

– Gets Stuff Done
You take charge and get stuff done! You know you can ask for feedback and resources, but you don’t make excuses. You have a passion and an internal drive to make things happen!

– Self Starter
You’re self-motivated, happy working on your own with minimal guidance. You don’t understand why some people just sit there when they haven’t been told what to do.

– Thrives With Hard Work
Some people shrink when given a big project. Not you – you say “bring it on!” It’s just one more opportunity to prove what you’re capable of.

– Solves Problems
Reason, logic, and process is your zone of genius. Your friends are often amazed at how you find solutions so quickly, often before they even realise there’s a problem.

– Takes Pride In Mastering The Details
You have an eye for detail. When you say your work is correct, it’s correct.

– Thrives Behind The Scenes
At a concert, you resonate with the important people behind the scenes who make everything happen flawlessly.

– Growth-minded
You’re always learning, always growing. If you weren’t, life would be stale and boring.

– Takes Ownership
You love to be in charge, and you want more responsibility. You’re confident to say, “let me handle this.”

– You Do What You Say
If you say you’ll do something, you’ll do it. And if you can’t do it, you’ll say you can’t. (Why do some people make promises they can’t keep?!)

COMPANY CULTURE
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We’re transparent; ask if something isn’t clear, feel comfortable to express your difference of opinion. We work hard and we have fun.

We are looking to first start as a part-time position and transition into a full-time role towards the end of the year. If you believe you have more to offer, tell us what you’d like and why you’re able to deliver more value.

CANDIDATE REQUIREMENTS
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– Honest
– Reliable
– Fluent in English, near native speaker
– Type 50 WPM

Preferred:
– Trade or technical background
– Shopify or Woocommerce experience
– Email Marketing experience
– SEO Blog writing experience

ADDITIONAL DETAILS
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*REQUIRED – Internet: Fast, stable connection

Work Environment: Be able to answer the phone quickly at any time during business hours. No loud background noise – no coffee shops, children, dogs, etc.

WORKING HOURS
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Initially Part-Time Hours (20 hours/week) Then over 3 weeks transition to Full-Time (40 hours/week): Working hours are Monday – Friday, 9AM – 5PM GMT+8 Perth or Brisbane Time

HOW TO APPLY
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Respond with your cover letter and a personal response to this Job Post.
We look forward to working with you!
Thanks.