COMPANY OVERVIEW
Healthcare Entrepreneur Academy is a quickly growing small business based in Orlando, Florida that provides online education and coaching for the business and professional development of healthcare professionals. Our mission is to grow a global brand. ()
If you are interested in working for a growing online company and are a highly experienced customer support representative, then this role is for you.
Our core values are the guiding light by which we hire.
If you innately possess all three of our core values 1. Impeccable Character 2. Tactfully Forthright and 3. Pursues Greatness, then please continue reading to learn more.
POSITION OVERVIEW
We run multiple online education and coaching programs that help healthcare professionals start and grow their own medical practices. To be able to do this, we have built a small team of exceptional players to help make sure that our programs run smoothly and that we are able to provide top-notch customer service to all our potential students.
As a Sales & Customer Service Representative, you will be playing an integral part in our company’s success by ensuring that all incoming inquiries are responded to in a professional and timely manner and that no inquiries are left unanswered.
ALL LEADS ARE PROVIDED!
RESPONSIBILITIES:
– Interact with warm prospective clients via a dedicated software CRM system which includes phone (inbound & outbound using our software), email, SMS, and live chat.
– Educate prospective students on the online education programs we offer, including the benefits of our training programs.
– Assess incoming inquiries and be able to determine qualified potential students that should be forwarded to the Sales team and assist with booking those sales calls.
– Treat every customer and potential customer with the utmost amount of courtesy and respect.
– Document and communicate client challenges to the Customer Service team.
-Attend weekly sales recap meetings with the Head of Marketing and Director of Operations
EXPERIENCE AND SKILLS REQUIREMENTS:
– Minimum of 3 years of experience in handling customer service-related tasks
– Strong command of the English language; must be strong enough to rival a native English speaker and writer.
– Must be talkative and friendly, has great communication skills, and possesses confidence when interacting with potential students.
– Experience with multi-channel support (call, email, chat, SMS, social media)
– Familiarity with CRM systems like GoHighLevel
– Tech-savvy to be able to navigate through different software like Slack, Asana, etc.
– Must have high attention to detail
– Passion to learn new processes and quickly adapt to a fast-paced, high-growth environment
– Must be willing to work 2 hours during the weekends
– Must be available to work daily during the hours of 9am-5pm EST
PAY AND BENEFITS
– Opportunity to work in a growing online company
– Hourly rate ($6) to start while on training, but will transition to a flat rate if you pass the probation period.
– Uncapped commission structure
JOB TYPE
– Full-Time
– Remote
– 1099 Independent Contractor / Freelancer
APPLICATION INSTRUCTIONS:
Please email your application to
Applications sent in via OLJ will not be screened.
1. Include the words “blue eagle” in the subject line along with the position you are applying for.
2. Describe why you would be a good candidate and how you live by our core values.
3. Provide a link to your resume, CV, or portfolio
4. Send us a video link showing off your amazing English speaking skills and “sell” us on why we should hire you.
Thank you!
APPLY FOR THIS JOB:
Company: Healthcare Entrepreneur Academy
Name: Joyce Palarca
Email: