Hi there! We’re looking for a Team Lead ROCKSTAR to join our team FULL-TIME with Short-Term Vacation Rental/Hotel Operations. Our company manages vacation rentals and hotel properties worldwide, listed on various booking platforms. Proficiency with AirBnb/Expedia//VRBO or any Booking Automation is a MUST.
COMPANY OVERVIEW:
Rocketstay connects hotels to short-term rental sites and manages short-term rentals. Our team is dedicated to delivering exceptional service and experiences to our clients and customers.
JOB DESCRIPTION:
We seek an experienced BPO Team Lead with a background in travel accounts, particularly with expertise in platforms such as Airbnb, , Agoda, or Priceline. The ideal candidate will also have experience with short-term rentals and a proven track record of growth in this field.
RESPONSIBILITIES:
– Supervise and manage a team of customer service representatives handling AirBnb and short-term rentals.
– Provide leadership, guidance, and support to team members to ensure they meet performance targets and deliver excellent customer service.
– Monitor team performance metrics and implement strategies for continuous improvement.
– Conduct regular coaching sessions and performance evaluations for team members.
– Handle escalated customer issues and ensure timely resolution.
– Collaborate with other departments to optimize processes and enhance the overall customer experience.
– Stay updated on industry trends, best practices, and platform updates related to travel accounts.
– Real-time management monitoring of email tickets, chat queues, and calls.
– Provide support to customer service representatives.
QUALIFICATIONS:
– Minimum of 2 years of experience working in a BPO environment focusing on a travel or booking account.
– Proven track record of success and growth in the BPO or hospitality industry
– Strong leadership and people management skills.
– Excellent communication and interpersonal skills.
– Ability to thrive in a fast-paced, dynamic environment.
– Flexibility to work in shifts as needed.
BENEFITS:
We offer competitive salaries with benefits, including:
– Social Security System (SSS)
– Pag-ibig
– PhilHealth
– Paid Time Off (PTO)
– Health Maintenance Organization (HMO)
– Yearly tech allowance
– Child education allowance
– Maternity/paternity leave
– 13th month pay
– Other bonuses
COMPENSATION:
Pay range is between $6 to $8 per hour, commensurate with experience.
HOW TO APPLIY:
Please complete this form: /RocketstayTL
APPLY FOR THIS JOB:
Company: WB
Name: Sharlene Suarez
Email: