Rockstar VA/Customer Success Agent

We are successfully running an e-commerce brand and are seeking a rockstar customer success agent who will make our customers fall in love with the brand, ensuring complete customer satisfaction.

Mission of Customer Success Agent

– To win the customer – his trust, doubts and fears, loyalty.
– Be customer obsessed – Always prioritize customer’s satisfaction.
– Proactive towards any tasks related to customers – providing feedback provided by customers, self analysis and evaluation and giving self feedbacks and ideas that can help customers experience. At the same time, giving us ideas on how to better the whole customer journey
– Not to be an AI bot, but a friendly human – that anyone feel comfortable with and win their trust, not a formal info driven answers only.
For Example –
Query: – what is your return policy should it not work out for my needs?
Normal Answer : Please check our return policy for more information here – [RETURN POLICY LINK]

Rockstar answer:
We completely understand and we strongly encourage that you do your due diligence to know if [product] is indeed right for your requirement. We support a lot of pet owners and we acknowledge that the money spent on purchasing [product] is a product of your hard work.

We offer a 30-day 100% money-back guarantee on all products. If you are unsatisfied with your order, please contact our support team and we will put it right. You can refer to our returns policy in our website [RETURN POLICY LINK]

This is the type of answer we expect (detailed and trust winning, and not just for the sake of replying). write ‘Gotcha’ in your message/proposal, so we know you read this.

– Creative – in answering customers queries, in handling customers over email and comments. Brings new ideas to the company.

WHAT WE ARE LOOKING FOR:

– Comfortable in working in multiple shifts throughout the day for 8 hours (Four 2-hour shifts) on weekdays and Two 2-hour shifts on weekends.
– Tech Savvy and willing to spend time researching to come up with solutions before coming to us.
– Smart thinker and attacks the problem head on to minimize the business’ losses.
– Response time (30 min or less during working hours).
– Has experience with ticketing CS platform (optional)
– Aiming to bring the queries/complaints (tickets) count to 0 after every shift.
– Handle customers shipping and order related queries.
– Orders management
– Communicate with our suppliers
– Provide daily/weekly reports to us.

What you will get:

– A great Compensation – A fixed compensation monthly – $500.
– A great team environment where you can learn and grow your skills and be a part of a growing company.
– Incentive Bonus – you will get cash bonus on the basis of results you can generate.
???? One of our team member got $200 as a bonus for his exceptional performance last month.
Excited? – write ‘I’m in’ in your message/proposal, so we know you read this.
– Promotions and compensation raise – We do internal evaluation every 6 months and give necessary rewards who perform great.

and a lot more….
Sounds Amazing right?

Join us and let’s make something big, together.

We will conduct a few interviews after this.
See you on the other side.