SaaS Project Manager (Amazing Written English Required)

We are seeking a fun & positive, organized and detail-oriented person to help us manage employees and customers across our suite of SaaS tools. The ideal candidate will be an extremely skilled communicator, mostly in writing but occasionally verbally, and able to work collaboratively with both our internal team of software developers and our external customers.

This will be a challenging & fun job that requires strategy and interesting objectives. If you’re a people person & enjoy making high level decisions, this job is perfect for you!

? MAIN OBJECTIVE:
The main objective of the SaaS Communications Manager role is to streamline day-to-day communication & operations related to the SaaS tools, allowing the owner to focus on higher-level tasks and responsibilities.

? RESPONSIBILITIES
– Manage day-to-day communication with customers, including responding to support inquiries and managing customer feedback
– Collaborate with developers to make smart decisions on UX improvements and feature requests
– Develop and maintain a communication plan for each of our SaaS tools
– Create SOPs to help organize processes
– Help us improve our customer experience by identifying pain points and recommending solutions
– Monitor social media and other online channels for customer feedback and engagement opportunities

? REQUIREMENTS
– Proven experience in a similar role, preferably in a SaaS business or online marketing environment
– Excellent written and verbal communication skills, with an ability to communicate complex ideas effectively and with a positive, upbeat tone
– Highly organized, detail-oriented, and able to manage multiple projects simultaneously
– Strong understanding of SaaS businesses and online marketing
– Ability to make smart decisions on UX improvements with developers
– Self-starter who can take initiative and work independently to achieve goals
– Ability to recognize what needs to be brought to the attention of the owner and what can be handled and decided on independently

If you are a motivated and detail-oriented individual with a passion for communication and improving the customer experience, we encourage you to apply for this exciting opportunity.