About Woosender:
Woosender stands as a rapidly growing SaaS company, co-founded by two seasoned marketing experts, committed to amalgamating business sales and communication within a unified platform. Our robust sales, communication, and automation platform empowers small and medium-sized enterprises (SMEs) to execute communication campaigns, automate processes, enhance conversions, and leverage AI in a unique manner not seen elsewhere.
Want to delve deeper into our offerings? Visit our website at .
About The Role:
We’re in search of Technical Support Specialists who can deliver top-notch support and onboarding services to our valued customers. In this position, you will become an integral part of our Customer Support Team, and the role is fully remote.
What We Seek:
Strong communication skills and exceptional writing abilities.
A comfort level with conducting Zoom meetings with clients to showcase features and offer daily assistance.
A passion for technology, software marketing, and a penchant for learning new concepts.
A positive, empathetic, and professional demeanor when interacting with clients.
Proficiency in problem-solving, even in challenging situations.
Patience when addressing complex cases.
Familiarity with marketing is a bonus.
A post-secondary degree or equivalent professional experience.
Your Core Responsibilities:
In this role, you will be involved in various tasks, including:
Assisting clients with technical issues, answering inquiries, suggesting solutions, troubleshooting problems, and guiding them through our software’s features and functionalities to optimize their experience.
Conducting onboarding sessions with new clients via Zoom, gaining insights into their businesses, formulating strategies, educating them on software utilization, and setting up marketing campaigns.
Engaging in one-on-one video calls with clients to provide hands-on guidance on software usage.
Informing customers about new features and functionalities.
Soliciting and sharing customer feedback with our internal teams.
Providing personalized customer support through email, phone, and live chat, ensuring the highest level of service.
Following up with clients to ensure resolution of technical issues.
Maintaining timely responses to client inquiries.
Identifying, testing, and reporting product malfunctions to our development team.
Updating our internal databases with information pertaining to technical issues and valuable customer interactions.
Contributing to our repository of help articles, including FAQs, new topics, knowledge base articles, and training materials.
Collaborating with team members to share feature requests and effective workarounds.
APPLY FOR THIS JOB:
Company: Island Links VA
Name: Annie Nguyen
Email: