Sales Account Lead

Description
About Magic
Magic is a frictionless way to identify thoroughly vetted, cost-effective remote workers, to help scale your key business functions. Through a combination of automation and active work, Magic taps into its network of vetted remote workers who handle tasks from virtual assistance and customer service to sales lead generation and scheduling across various team members—like magic. Magic sources, screens, and hires assistants so you don’t have to. Since 2015, the company has sourced and screened over 10,000 assistants.
TL;DR: Forget the job boards, or marketplaces, and let us handle the vetting process so you’ll only interact with the best, and most reliable remote workers, every time.
Background
Our company came out of in 2015. Since then we’ve grown to 1000+ remote workers, with strong venture-backing (including ) and over $30M in funding to date. We are fully remote across Asia and US time zones.
Why does this role exist
We are seeking a Magic Sales Professional Account Lead who will pioneer a full-time, entry-level management role responsible for managing a team of high-performing virtual assistant sales representatives. The Sales Account Lead will act as a point of contact for the client, addressing all quality and performance-related concerns of the virtual assistant sales representatives to ensure a positive client experience. This will play a pivotal role in establishing this new position and ensuring its success.
The impact you’ll make:
Team Management
Build strong relationships with sales representatives through regular 1:1s, coaching sessions, and check-ins.
Monitor daily sales representatives’ performance/stats in coordination with several dedicated departments and strategize to hit goals.
Provide guidance and support to sales representatives as they work on their tasks.
Complete end-of-day reports on sales representative attendance, performance, and deal pairing status with KPIs and metrics expected by the client.
Take action to decrease sales representative idle time and attendance issues.
Review output to ensure it meets client standards.
Attend weekly meetings and report to their direct manager regarding the team’s status and concerns/bottlenecks.
Assist in troubleshooting technical issues, payment problems, software concerns (e.g., CRMs, Dialers), etc.
Account Management
Facilitate and oversee client-sales representative onboarding
Recognize and facilitate additional client needs such as additional hiring needs
Communicating with clients regarding sales representative’s performance and quality concerns
Offering sales representative replacement if needed.
Assist in resolving escalations with clients and sales representatives.
Quality Assurance
Checking quality and formulating next actions to improve AOOs or quality issues
Updating quality sheets, end-of-shift reviews, matching lists, and other important documents to record the sales representative’s progress
Interdepartmental Duties
Close coordination with CRM, ARM, and other departments for sales representatives or client-related concerns such as replacements, hour adjustments, etc.
Sending feedback to the Matching Team for sales representatives’ rematching
Requirements
Minimum 1-year experience in managing a team or supervising freelancers
At least 6 months of outbound sales, prospecting, qualifying, and cold-calling experience
Proficiency in Google sheets and the ability to learn new software platforms
Working knowledge of different CRM tools (Salesforce, HubSpot, Zoho) and Dialers (RingCentral, Aloware)
Prior experience in communicating and handling clients is a plus
VA experience is a plus
Your superpowers are…
Excellent verbal and written English communication skills
Strong attention to detail and due diligence, with the ability to multitask and adapt quickly
Ability to meet established deadlines
Strong interpersonal skills to motivate team members
Dynamic team player who can adapt to a start-up work environment
Resourceful, determined, and resilient
Ability to handle multiple projects, establish priorities, and maintain flexibility and organization
Able to work effectively in a fast-paced environment with frequently changing priorities, deadlines, and workloads that may be variable for extended periods of time.
You should apply if…
You take pride in helping clients scale their business by understanding their needs and has a high level of accountability and ownership
You have leadership qualities and can effectively manage a team of virtual assistants
You have a genuine passion for coaching and supporting people and can translate business objectives into actionable goals
You have strong emotional resilience, prioritize finding solutions, and are willing to take risks. You demonstrate a strong work ethic and a can-do attitude when encountering challenges.
You possess a strong desire and enthusiasm to learn new tools, processes, and systems. You continuously strive to improve your personal and professional life through self-directed learning, always seeking to level up.
You are a highly dependable individual with a GSD (Get Stuff Done) mindset, regardless of external circumstances. You follow through on what you say and take responsibility for both minor and major situations.
You are proactive, anticipate potential problems, and confidently challenge the status quo when necessary.
You excel in a remote work environment, recognizing that it necessitates quickly learning and adapting to online tools, becoming familiar with the tech stack (such as G-Drive and Slack), and being an effective communicator in writing (often over-communicating). Fully remote work isn’t for everyone, but you thrive in this type of setup.
Personal Qualities
You have a flexible and creative mindset and can come up with innovative solutions.
You have a positive attitude and are proactive in finding solutions without being overbearing
They are passionate about helping others.
You are a highly motivated individual who inspires others.