Sales Admin Specialist

Exciting Opportunity for Customer-Centric Internal Sales and Support Professional!
Are you ready to take your career to the next level? Join our dynamic and innovative team as an Internal Sales and Support Person and be a vital part of our growing success story. We believe in fostering a collaborative environment where your skills and enthusiasm can truly make a difference.

Why Choose Us?
• The care equipment specialist of choice in the last 20+ years for occupational therapists, care homes, hospitals, schools, architects and councils across the UK.
• Thriving and forward-thinking team: Be a part of an energetic and forward-thinking team that is driving business success and making waves in the industry.
• Continuous growth: Embrace the opportunity to develop professionally with the chance to engage with a variety of sales-related tasks that will empower you to expand your skill set.

Your role and responsibilities:

As an Internal Sales and Support Person, your mission will be to provide exceptional customer support and contribute to boosting our conversion rates. Your key responsibilities will include:

• Efficiently handling customer enquiries
• Taking/fielding inbound calls
• Raising timely and accurate quotations.
• Collaborating closely with the sales team to ensure smooth follow-up on proposals to maximise conversion rates.
• Developing an outstanding understanding of our products’ technical aspects to offer top-notch service.
• Updating ERP/CRM system, to track all leads, opportunities and customer interactions
• Database cleansing
• Managing appointment schedules for road-based representatives.
• Managing shared email inbox

What we’re looking for: We’re searching for a candidate who embodies the spirit of excellent communication, teamwork, and customer-centricity. Here’s what we expect:

• Great communicator: You possess strong communication skills that allow you to engage with customers and colleagues effectively.
• Team player: Collaboration is in your DNA, and you thrive in a team-oriented environment.
• Customer-Centric approach: You’re dedicated to providing customers with outstanding service that goes above and beyond their expectations.
• Sales focus: You know that businesses thrive on sales and have an appetite for winning deals.

Skills & Experience:

• IT Literacy: To be proficient in use of Microsoft 365 Programs
• Communication: Verbal and written business communication is vital, with both internal and external customers.
• Educational Background: We value a combination of education and experience.
• Experience: If you have at least 1 year of customer service experience, it’s a plus.
• Highly Organised: Ability to multi-task and manage priorities
• Honesty & Integrity: To align with our company values.

Please fill out the google document to be considered for this role:
Click to view/forms/d/e/1FAIpQLSdPmjg2JmakmMhrHSVZq7nVCybSuBG7ARrBushosG0afuxmPw/viewform?usp=sharing