Sales Administrator

Job Title: Sales Administrator (AU/NZ)
Location: Remote
Job Type: Full-time (with 3 months probation)
Reports to: Sales Director-AU

Job brief
We are looking for a qualified Sales Administrator to support our Wholesale Team / Sales Director– Australia/NZ and help us achieve our goals. This job is purely administrative sales support.
Our ideal candidate is goal-oriented, and has a deep knowledge of the wholesale fashion industry and customer service best practices. If you have exceptional organizational skills, are motivated to achieve goals, and are results-driven, we would like to meet you.
Ultimately, you will actively contribute to ensuring operations of our sales department for the Australia/NZ division are run smoothly and provide the high-quality customer service we want to provide to our customers.

Responsibilities

• Order Processing
Nuorder is Our wholesale ordering platform.
1. You will be required to enter and process new orders into the portal.
Need great attention to detail. Notify Sales Agents/Directors in case a line can’t be fulfilled due to no available inventory.
2. Check data accuracy in orders (Making sure PO number, correct shipping window dates, discounts / or special conditions have been entered are applied)
3. Fill out the internal AU weekly sales report with order number + total $ order value.

• Setting up New customers onto Nuorder
1. Set new prospect accounts onto a Nuorder
2. Follow up account forms from customers & internally with our accounts team to make sure we have every info needed to approve the account app
3. Keep records of Account forms submitted, and pending approvals, and coordinate in case of delays with the Accounting team
4. Reach out to suppliers to follow up on reference checks.

• Internal Communication with the team
Your main point of contact is the AU Sales Director, who will assign weekly tasks.
You will also connect with Sales Agents, The Shipping Team, The Accounts Team, The Marketing team, and The production team.
1. Contact the production team to obtain missing information on product details.
2. Regular communication with the shipping team for delivery/ returns matters is required.
3. Connect with our 3PL Warehouse manager to follow up on inbound/ outbound/ returns
4. Contact with our marketing team to obtain the marketing assets required
5. Connect with Sales agents to follow up on specific tasks
6. Will have access to the Myer Department portal to work on new product uploads.
7. Organise Sample orders shipping/ tracking
8. Stay up-to-date with new products and features and follow season progress
9. Prepare to sell range deck/ presentations on PowerPoint. Update and maintain various Excel data sheets with product and selling information

• Customer Service
1. Send email communications to customers for promotions, new item launches and business information
2. Create relationships with customers and follow up with this on various items, including seel through information and feedback on new products.
3. Provided updates to the sales team on communications and feedback from customers.
4. Send line sheets/ ATS to customers
5. Arrange credits/ replacements for any product shipping issues.

• Reporting
1. Produce sales and other reports from the Nuorder reporting system
2. Develop and maintain other reports in Excel as needed.

Requirements and skills
• Proven work experience as a Sales administrator or Sales support agent.
• Advanced level experience with MS Office especially Excel (it is a must) and PowerPoint, and experience with NUORDER would be a plus. You should be able to confidently manipulate formulas in Excel, pull out the right info from one tab to another through Index/Match, and use basic formulas to populate product submissions and product uploads for major accounts.
• Prior experience or understanding of Wholesale and Retail business.
• Excellent communication skills
• Attention to details
• Proactive and committed to obtaining results.
• Excellent organizational, ability to multitask, and high level of time management
• Can work independently as well as be an active team player with a high level of dedication
• Ability to work under strict deadlines.
• Must be able to work time during the Australian work week and hours. May be required to work during Canada EST times occasionally.

Other Information/requirements:
Wage: $900-1,000 USD per month, must have an active Payoneer Account to receive the payment.
Start Date: ASAP
Must have daily access to high-speed internet access, computer/laptop, headphones/microphones, and quiet working space for office meetings.

To Apply:
Please submit your resume while applying through the job portal.
We thank all applicants for their interest, but only those selected for an interview will be contacted.

TILLEY
Iconic Canadian hat and apparel company. More than 2,100 associated retailers in 18 countries around the world sell Tilley hats and clothing. The Company is proudly Canadian and has been successful in establishing its position in the marketplace by offering very high-quality products. The Company proudly stands behind the quality and workmanship of every piece of clothing that bears the Tilley name.
For additional information on our brand and products, please visit:

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