Sales and Customer Service Coordinator (WFH) Australian IT Company

Sales and Customer Service Coordinator (WFH) Australian IT Company, Daytime working hours

Competitive Salary Package
Free HMO + 1 Free Dependent1
21 days PTO (Paid Time Off) annually, +1 additional PTO per year
13th Month bonus or convert to extra PTO

Ategra IT is an Australian Managed Service Provider who has been providing technology services to professional service businesses, and Non-Profit organizations for over 25 years.
In this senior, 100% work-from-home role, you’ll be counted on to deliver timely support for our organization and our managed services clients. You will play an integral role in helping those continuously improve our internal and client IT systems, documentation, and service practices.
While you have a lot of autonomy in the role, it also involves working within a team and at times directly with the managed services clients so you must be comfortable communicating well in English.

Job Details

As a Sales and Customer Service Coordinator you are the lead on coordination and customer relationship management activities relating to the sale of hardware, software & services. Within this role, allocated tasks will vary with specific clients; including, but not limited to:
• Phone, email and ticketing or chat communication with clients at all levels
• Prepare new agreements and agreement renewals
• Manage sales and annuity ticket boards
• Prepare and follow up quotes and proposals.
• Processing orders quickly and accurately via the quoting systems and processes.
• Providing accurate quotes in a timely manner, after checking supplier prices and availability
• Following up quotes to confirm orders, and any queries in a timely manner
• Keeping internal and external customers abreast of Sales orders and any outstanding issues.
• Manage opportunities and activities (follow up quotes, manage sales lifecycle)
• Build strong partnerships with clients, distributors and vendors
• Manage all annuity renewals
• Manage deal registrations with distributors
• Manage and maintain internal systems – Connectwise Sell, BrightGauge – reports and dashboards, CW Manage – configurations and product catalogue
• Assist Client Success Managers with preparation of client reports, business reviews, budgets, and roadmaps
• Assist Business Development Manager with lead management and preparation of proposals
• Provide other administrative support as required to the Head of Sales and Marketing, Client Success Managers and Business Development Manager
• Assisting with the completion of budgeting and forecasting in relation to team and individual budgets and pipelines
• Assist with Marketing Campaigns
• Assist with hardware and software quotes and service proposals where required

Your Experience and Qualifications

• 5 or more years of customer service experience
• IT sales, IT support or IT Distributor experience (eg Ingram) would be highly regarded
• A reasonable understanding of the IT industry and/or distribution of products and service.
• Ability to take Ownership of Customer Success and Happiness
• Experience using ticketing or professional services automation software
• Excellent and clear English communication skills, both written and verbal
• Previous experience in converting inquiries to paid users is a plus!
• Ability to learn and then educate around new software applications quickly.
• Previous ConnectWise Sell and Manage experience highly considered.
• Experience working with remote teams
• Familiarity with working in a sales organization.

Your Abilities, aptitude and what motivates you in life
•
• Professionalism and an optimistic outlook.
• The capability to work independently and stay self-motivated.
• A desire to create positive change in your community and beyond.
• A helpful confidence inspiring phone manner
• Innovative problem solving solutions.
• Strong motivation to achieve success for yourself and your family, your workplace and your customers.
• Self-starter, capable of working independently
• Strong organization, multi-tasking, and time management skills
• Strong analytical and critical thinking skills
• Value family, ethics in business and doing a good job
• Excellent attention to detail.
• Effective problem solving and time management skills.
• A strong customer service ethic with excellent verbal and written communication skills.
• Ambition to grow and improve your skills and career.

Benefits you will receive

• Competitive Salary Package
• Work From Home
• 730am-1230pm, 130pm-530pm +9.5utc time zone Shift Monday to Friday (it is possible some flexibility may be considered if you have family responsibilities)
• 21 days PTO (Paid Time Off) annually, +1 additional PTO per year of tenure after the first 24 months as part of our Tenure Incentive Program
• HMO for the employee +1 dependent (then will increase by +1 additional FREE dependent per successful year of tenure (up to five (5) years)
• 13th month pay or may be converted to extended additional leave
• Friendly family orientated, supportive and happy people and company to work with
• Enhance your career working with an Australian IT Company