Sales and Customer Service – Ecommerce Company

About Our Company
We are a rapidly growing e-commerce company specializing in high-ticket products. Our commitment to exceptional customer service and product excellence sets us apart in the industry. We are seeking a dedicated Sales and Customer Service Specialist to join our team and help us continue to provide top-tier support and sales solutions to our valued customers.

Job Description:
As a Sales and Customer Service Specialist, you will be the first point of contact for our customers, assisting them with product inquiries and guiding them through their purchasing decisions. Your role is crucial in fostering long-term customer relationships and driving our company’s success.

Key Responsibilities:
– Handle inbound sales calls, providing detailed information and expert advice on high-ticket items.
– Listen attentively to customer needs and preferences to recommend tailored product solutions.
– Prepare and provide customers with all necessary documentation including product dimensions, specifications, and any other requested information.
– Conduct follow-up calls to ensure customer satisfaction and address any further inquiries.
– Manage multiple customer contacts simultaneously through Shopify’s live chat feature, offering guidance on product inquiries and sizing estimates.
– Maintain a high level of product knowledge and stay updated on new products and changes in specifications.

Required Skills:
– Immaculate spoken and written English.
– Proficiency in using e-commerce platforms, particularly Shopify.
– Ability to process and understand detailed product information.
– Strong interpersonal skills with a knack for building rapport with customers.
– Resilience and competitiveness, balanced with empathy and compassion towards customers.
– Demonstrated ability to be extremely helpful and customer-oriented.

Soft Skills:
– Excellent communication and negotiation skills.
– A compassionate and empathetic approach, ensuring a positive and supportive customer experience.
– Competitive spirit with a drive to meet and exceed sales targets.

**Additional Requirements:**
– Applicants must submit a video recording outlining their qualifications and why they are a fit for this role, to be considered for an interview.

This job description targets a balanced skill set of sales expertise and empathetic customer service, tailored for an e-commerce environment that deals with high-ticket items.