Sales and Customer Service Representative with fluent English – Work from Home

Responsible for acting as a liaison between customers and companies. Assists with sales, orders, account questions, billing, cancelations, and other queries.

WORKING TIME:

Saturday, Sunday – 8 -10 hours shift each day
Additional 3 days during the week – variable 4-8 hours
24-40 hrs per week
Office hours: 11:00am – UK 21:00 pm UK

PRIMARY RESPONSIBILITIES

• Advise customers via phone, email, or social media on the services we offer.
• Use telephones to reach out to customers and verify account information.
• Cancel or upgrade accounts.
• Assist with the placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Act as the company gatekeeper.
• Suggest solutions when an issue with the service arises.
• Handle service recalls.
• Attempt to persuade customers to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.

REQUIREMENTS

• Fluency in English (both oral and written)
• Ability to work under pressure to tightly controlled deadlines
• Advanced Microsoft Office skills and computer literacy in general
• Willingness to work in a team
• Professional verbal and written communication skills
• Problem-solving ability
• Ability to adapt to different demands
• Resilience and excellent time management.

At least 1 year experience as a customer support representative.
Have your PC or laptop and stable internet
Back-up plan for a power outage (generator and internet)

This is a great opportunity to join a multinational team of professionals, which could help you develop your current skills and add new ones to those you already have.

(Student applications are welcome)

Application Process:

If you are interested in applying for this position, please submit a video introduction of yourself (maximum length of 1 minute) along with a copy of your resume. This is an opportunity to showcase your communication skills and briefly explain why you would be a great fit for our team.