Are you a dynamic sales leader with a passion for precious gemstones? Do you have the vision and drive to lead a team of dedicated sales professionals in the world of lapidary craftsmanship? If you’re ready to take the reins of a sparkling opportunity, join us at Highland Park Lapidary Co., where we craft gemstone magic. Become our Sales Manager and ignite a gemstone revolution!
POSITION SUMMARY
The Sales and Customer Support Manager will be responsible for sales support and customer support functions in order to increase sales efficiency and productivity. This role will work closely with cross-functional partners to ensure that the priorities and objectives of the sales team are being supported. This individual will guide sales strategy by using data, processes, and tools to drive repeatable, scalable, and predictable processes. The Sales and Customer Support Manager will develop our internal systems, lead change in procedures, and provide operational insights and analytics.
This position is 100% remote.
ABOUT THE COMPANY
Our mission is to enable artists, jewelers, and craftspeople to turn their creative visions into reality through the gemstone & glass cutting and polishing arts. For over 30 years it has been our focus to bring the highest quality and most innovative equipment, tools, and processes to all of the lapidary artists worldwide. Combining our love for the lapidary arts along with our decades of experience in the design and use of lapidary equipment provides us with a unique knowledge and experience that we bring to everything we do. We challenge ourselves to be great and the best version of ourselves through individual personal, professional, and financial goals and the impact we have in the lapidary space. Our core values are the backbone of our business and guide our hiring process: we are inspirational, accountable, results-oriented, transparent, disciplined, and aligned. This company operates internationally and is growing by the day.
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OBJECTIVES
• Collaborates with the Sales and Customer Support team to plan, deliver, manage, and constantly train new hires
• Collaborates across various departments to provide the most comprehensive and consumable information as needed
• Creating training materials on new products, services, and procedures.
• Manages deal status in CRM for the Sales and Customer Support department
• Defines, tracks, and reports on key metrics that indicate sales effectiveness
• Actively alerts department leaders on any decrease in metrics
• Develop and implement new systems to streamline standard operating procedures for sales
• Conducts periodic audits on the CRM to ensure the Sales department is calling their assigned leads and following procedures to maintain organization in the system as well as every account receiving the proper support
• Update, review, and provide daily stats to Sales leadership
• Run relevant reports & graphs from HubSpot CRM system
• Work with Sales leadership to organize and share department goals
• Partner with our Operations, Business Process, and Marketing executives to deliver ad-hoc reporting
COMPETENCIES
• Ability to communicate consistent metric updates to department leaders
• Ability to develop and implement new systems to streamline standard operating procedures for the sales team
• Ability to report and analyze sales data
• Demonstrates understanding of the sales process
• Ability to identify and accurately document sales processes, while showing visually how they relate so that sales team members can understand them, use them, and be held accountable for fulfilling them
• Must have the ability to deal with different personalities, cooperate with other team members, and work under pressure
• Proficient with project management software (e.g.,Asana)
• Proficient with process flow software (e.g.,Lucidchart)
• Can deliver sales presentations to include targets and effective training of sales and non-sales team members
• Ability to leverage HubSpot CRM to pull sales reports and customer data
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Highland Park Lapidary recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.
If this position caught your eye, complete the job application form link >>> /BWJakJc8T6wnrKJK9
APPLY FOR THIS JOB:
Company: PS eCommerce GmbH
Name: Sherman Rowland
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