POSITION SUMMARY
This is a work-from-home opportunity. We are looking for someone who is committed to working with us for a long time. Our operation is not solely focused on being transactional.
The Sales and Customer Support Manager builds and manages all aspects of a sales department inclusive of leading management, account management, business analytics, and channel development. The Senior Sales Manager also works closely with the following departments; Customer Support, Finance, Marketing, and other teams for the purpose of ensuring that sales targets are met, generating leads, managing key accounts, and monitoring competitors’ sales activities.
We are not looking for someone to sit and wait to be told what to do… YOU and your initiative will be actively driving the business and doing whatever it takes to maximize sales.
WHO WE ARE
Our mission is to enable artists, jewelers, and craftspeople to turn their creative visions into reality through gemstone and glass cutting, and, polishing arts.
Our core values are the backbone of our business. We hire and promote based on our core values:
we are inspirational,
we are accountable,
we are transparent,
we are disciplined,
we are aligned, and
we are results-oriented.
What’s it like to work here:
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KEY RESPONSIBILITIES:
As Sales and Customer Support Manager, you will be required to perform a variety of tasks, such as but not limited to the following:
– Plan to ensure achievement of divisional and personal target, aligning with company sales policies and strategies
– Manage, develop, coach, control and motivate the sales force to develop their skill to ensure that a high professional standard is achieved and monthly sales target and KPI target are met
– Ensure targets are delivered through people management, performance review, reward and individual recognition
– Assess the strengths and weaknesses of the sales team and manage the sales program accordingly
– Provide on-the-ground support for sales associates as they generate leads and close new deals
– Analyzing data from internal systems and external sources to identify opportunities to improve sales performance
– Managing an existing sales team, providing ongoing coaching and feedback to help them increase their performance
– Ensuring that company products or services are represented accurately in advertising and marketing materials
– Developing strategies to increase market share by identifying new opportunities in existing markets or developing new markets
– Developing and implementing a strategic plan to achieve specific goals such as increasing revenues or improving customer satisfaction
– Negotiating contracts and managing relationships with vendors, suppliers, partners, and other external parties to ensure compliance with legal requirements
– Providing leadership, training, and motivation to the sales team to help them meet their goals.
KEY SKILLS AND EXPERIENCE:
– BS/MS degree in business administration or a related field
– At least 2-4yrs experience in Sales and Management
– Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
– Committed to continuous education through workshops, seminars and conferences
– Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
– Proven ability to drive the sales process from plan to close
– Strong business sense and industry expertise
– Excellent mentoring, coaching and people management skills
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Highland Park Lapidary recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.
BENEFITS
Health insurance
Dental Insurance
Professional development assistance
Think you’re a good fit? Please complete the link below to apply:
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APPLY FOR THIS JOB:
Company: Crate Media
Name: Admin Human Resource
Email: