Sales and Lead Follow-up Specialist

Job Description: Sales and Lead Follow-up Specialist – Home Services

Position: Sales and Lead Follow-up Specialist
Company: Helpful Services

Are you a proactive and results-oriented individual with a knack for turning leads into satisfied customers? Are you excited about promoting exceptional home services, including synthetic turf installation, paver cleaning and sealing, and masonry services? Join our team as a Sales and Lead Follow-up Specialist and play a crucial role in driving the growth of our home service company.

About Us:
At [Your Company Name], we take pride in providing top-quality home services that transform our customers’ outdoor spaces. From synthetic turf installations that enhance the beauty of lawns to paver cleaning and sealing that revitalizes outdoor surfaces, we specialize in turning dreams into reality. Our commitment to excellence and customer satisfaction sets us apart in the industry.

Role and Responsibilities:
As a Sales and Lead Follow-up Specialist, you will be the bridge between potential customers and our exceptional services. Your responsibilities will include:

Lead Qualification and Follow-up: Reach out to leads generated through various channels, such as inquiries, website forms, and referrals. Engage in active follow-up to assess their needs and provide relevant information about our services.

Consultative Selling: Understand the unique requirements of each lead and recommend suitable services based on their needs. Effectively communicate the benefits and value proposition of our services.

Deposit Collection: Guide interested leads through the deposit collection process, ensuring a smooth and secure transaction.

Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell additional services that align with the customer’s needs and preferences.

Appointment Scheduling: Coordinate with customers to schedule appointments that suit their availability and our service team’s schedule.

Customer Relationship Management: Maintain accurate and up-to-date records of lead interactions, conversations, and progress in our CRM system.

Collaboration: Work closely with the sales and service teams to provide a seamless experience for customers and ensure successful service delivery.

Targets and Reporting: Meet or exceed monthly sales targets. Provide regular updates on lead follow-up progress and outcomes.

Qualifications:

Proven experience in sales, lead generation, or customer service, preferably in the home services or construction industry.
Excellent communication and interpersonal skills. Ability to build rapport and maintain professional relationships with customers.
Strong negotiation and persuasion abilities, with a customer-centric approach to sales.
Organized and detail-oriented, capable of managing multiple leads simultaneously.
Familiarity with CRM software and tools for efficient lead tracking.
Self-motivated and driven to achieve and exceed sales goals.
Ability to learn and understand the technical aspects of our services to effectively communicate their value.
Benefits:

Competitive compensation with potential for performance-based bonuses.
Opportunity to contribute to the growth of a reputable home service company.
Ongoing training and professional development to enhance sales and customer interaction skills.
Collaborative and supportive work environment.
If you are passionate about helping customers transform their outdoor spaces, possess strong sales skills, and are excited about being part of a dynamic team, we encourage you to apply for the Sales and Lead Follow-up Specialist position at Helpful Services

Application Instructions:
To apply, please submit your resume and a cover letter detailing your relevant experience and why you’re the perfect fit for this role. We look forward to reviewing your application and potentially welcoming you to our team of dedicated professionals.