Sales Assistant

About the Role:

The Sales Assistants role is very intense and carries great responsibility as a key driver to the sales turnover of the business. Working with a company designated Business Development Manager to increase conversion of new leads that come through the website as sample requests, phone calls/emails in and along with deals generated by the business development team. As a key sales team player, this exciting role includes proactive follow up emailing, calling and reactive phone answering to drive deals through the sales process to close the sale as quickly and efficiently as possible with the best customer experience.

Responsibilities:

Sales:

· Have a full understanding of the products in the range and any new products that are introduced.

· Understanding the clients need and qualifying the opportunity to ensure the appropriate product in terms of budget and client environment is proposed.

· Accelerate the customer journey to quotation stage, action sample requests and ensure all the USP’s are communicated.

· Ensuring the client is forensically followed up via phone and email during the sales process and receives all the information required to make the buying decision quickly.

· Raising sales orders and ensuring stock is allocated.

· Provide excellent, speedy and friendly service, to give good customer satisfaction and reviews!

· Provide key account management and aftercare support to encourage repeat business.

KPIs:

· Sales in

· Sales out

· Quote Value

· Follow Ups (Calls & Emails)

· Pipedrive (CRM) management

· Reliability

· Time management skills

· Positive feedback from Directors and staff

Skills & Experience:

· The ability to communicate excellently both customer facing and in writing

· Highly organised

· Able to embrace a high pace and pressured environment

· Acting reliably and ethically

· Professionally handling objections

· Hard work ethic and positivity that affects every customer interaction

· Sales experience

· Driven to meet sales targets and budget.

· Willing to work to a flexible schedule.

· Proficcient in Microsoft Office Suite

· Calendar Management.