Sales/Booking Coordinator

CR Maids a cleaning service provider out or Colorado is seeking another Booking Coordinator to join our Team.

Requirements:

Must speak English Natively. If you don’t speak English Natively do not apply
Available Monday- Friday 5 pm -8 pm Mountain Time (MT)
Saturday- Sunday 8 am- 4 pm MT

Responsibilities:
1. Sales
2. Scheduling
3. Customer Support

To Apply;

Please answer below questions in the subject line please respond Booking Coordinator with your date of birth in the following format month day year. DO NOT USE AI to respond we will know and disqualify you.

Scenario:
Imagine you are a Booking Coordinator at a busy maid service company. It’s a hectic Friday morning, and the pressure is mounting. A VIP client urgently needs immediate service for a high-profile event this evening, demanding the best team available. Simultaneously, two regular clients have conflicting requests for cleaning services in the same time slot. One is requesting a deep clean of their home before a weekend party, and the other needs a standard cleaning but has been a loyal customer for years. As you’re juggling these requests, a new client is on hold, eager to schedule a first-time appointment. Amidst this, you receive an email notification about a complaint from a recent service where the client was dissatisfied with the quality of the cleaning. Your task is to manage these situations effectively, ensuring client satisfaction and optimal resource allocation.

Client Interaction Log for Review:

VIP Client Request: Immediate full-service cleaning for today, 5 PM.
Regular Client 1: Request for deep cleaning on today, 3 PM – conflicting with another booking.
Regular Client 2: Request for standard cleaning today, 3 PM – noted as a first-time request.
New Client: Waiting on line for initial booking.
Complaint Received: Email from a client unhappy about the cleaning service provided last Wednesday, claiming it was scheduled for Tuesday.

Questions:

Review the client interaction log above. Identify any inconsistencies or errors based on the scenario details provided. Suggest how to address the error to ensure accurate and efficient client service management.

1. Review the scenario where you received multiple simultaneous requests. List the steps you would take to ensure that all client details and requests are accurately recorded and addressed. A VIP client needs services immediately, but all teams are booked. How would you handle this situation to ensure the client’s needs are met without compromising other commitments?

Click to view the scenario above, which request would you prioritize and why? Explain how you would communicate your decisions to the involved clients.

Click to view the complaint received via email, describe how you would investigate the issue. What information would you gather, and how would you decide the next steps?

4. How would you manage your stress and maintain a professional demeanor while handling these challenging tasks simultaneously?

5. Draft a response to the client who has lodged a complaint, ensuring to address their concerns while promising a timely resolution.

6. How would you explain to a regular client that their request must be rescheduled due to the prioritization of the VIP client’s immediate needs?

7. Describe how you would assess and allocate your available cleaning teams to handle the day’s requests effectively.

8. If two clients refuse to reschedule, and you cannot accommodate both, how would you decide which client’s service to honor?

9. After resolving the day’s challenges, how would you gather feedback from clients and staff to improve future coordination and service delivery?