Sales Consultant

What is Leesy?:
At Leesy we realise that there is a generation of renters that have no hope of buying a home.

Our mission is to make the renting generation love renting by building an ecosystem of products & financial services that help renters truly feel at home whilst also giving them the freedom to move as their lifestyle changes.

We start by removing the frustration for the leasing process by making rental homes reservable (like an AirBnB).

For more information about Leesy check out:
Why we started Leesy: Click to view/writing/how-leesy-is-shifting-the-goalposts-so-homeownership-is-no-longer-the-goal-for-the-next-generation-of-renters
An overview of the business & vision: Click to view/__hQNbgJEn8

About you:

We are looking for a team member who loves talking to renters in order to help them.

Who are you? A natural born do-er. Someone with initiative and drive who enjoys being a part of a team. We are after a real team player to join our little family and help us achieve more success. Let’s go on a journey together.

Details:
At least 3+ years experience in sales
Outgoing personality
Exceptional verbal & written communication
Ability to listen to what a customer is saying, address their concerns & help them understand our value proposition
Ability to present our suite of products clearly and tailor them to our customers needs
Great organisational and time management skills.
Ability to work hard to drive forward our core metrics and KPI’s
Knowledge of Australian culture or previous work with an Australian company an advantage
Bonus points: experience in residential property management (not essential, we can train you 🙂

The role:
As one of the members of the Leesy sales team you will work closely with our operations manager to focus on a very particular part of our business….our renters. This is at the heart of our business. Your role will support the team’s efforts by building more active engagement from our renter database and selling our renter services to any customers that express an interest.
You will, after some training, play a key role in Leesy. Your contribution will be contacting renters as they sign up with us and explaining how our system works, driving a deeper engagement between us and our renter base. As a Leesy sales consultant you are the first point of contact for our database of renters who are all looking for their dream home. You will explain how Leesy works, help the renter understand how we can help them and then present our services to them.
This is a phone based role. 80% of your day will typically be spent on the phone so you must be a great communicator. This is for someone who gets through a lot of calls and knows how to talk to people and drive sales. By talking to as many renters as we can we can we drive a deeper engagement with them, thus helping more people find their dream homes and aiding the leasing team to win more leases.
This is a role that will have a pathway to Sales Management – this is a great career opportunity for the right person.

We have some established ways of working but we are constantly trying to improve & iterate.

Our software tools
Front – shared inbox for managing renter communications
AirCall for phone calls
Canva & Figma for design work
Retool – Listing and Leasing Management
Gsuite

Key Responsibilities:
Helping renters set their housing preferences
Ensuring renters complete their rental profile &
Reviewing their rental profile & providing tips on areas of improvement
Defining, monitoring & improving renter engagement metrics
Providing feedback to the development teams on ways to improve the renter experience

Monitoring comms channels:
Review & respond to communications with renters regarding sales
Monitor & respond to email, text messages and social media interactions through Front
Answer phone calls using AirCall
Outbound text and email via our internal systems

Sale of Leesy services to renter base :
Calling all renters who sign up with us and informing them of how we work, introduce Leesy
Handling Inbound enquiries from renters and discussing how Leesy can help them.
Reaching out to digital signups and spending 5 minutes discussing Leesy and how we can help
Conduct concierge calls to engage with renters and see how we can help them
Offer and Sell Leesy products that suit their needs

Managing Leesy Renter profiles:
Taking complete ownership of all new signups and ensuring they are fully complete
Checking that each new profile/signup is complete and not missing any information
Ensuring all the correct documentation has been provided
Ensuring our renter signups move through the various stages and become a ‘fully endorsable’ renter that we can advocate to our agent network

What Leesy can offer your career:
Competitive hourly rate for the right candidate $7 – $9 USD/hr based on experience
Paid training
Career development
Ad hoc bonus incentives