This is a remote position.
Job Brief
The role of Customer Liaison Agent is to follow up on warm customer leads, answer incoming phone calls, follow up phone calls and tasks, and convert and schedule job orders for our field staff. You will be responsible for reaching out to customers over the phone, building rapport, answering queries, promoting and upselling our products and services. You will conduct yourself with the highest level of professionalism demonstrating the company’s organizational values at all times when dealing with customers on a daily basis. Reporting directly to the Operations Manager, you will keep abreast of your work schedule and ensure that you deliver the highest quality service standards to all customers.
Key Responsibilities:
Reach out to existing customers and provide excellent customer service.
Liaise with customers advising on requirements, options, and solutions.
Engage and utilize the company’s field service management software ServiceM8 to record, track and manage all jobs.
Convert sales leads, schedule installations and provide customer service and advice to potential customers.
Follow up on customer requirements and telesales leads.
Maintain and uphold professional corporate image through clean and consistent use of corporate attire and professional personal appearance.
Requirements
A sound knowledge of the new Queensland smoke alarm legislation and the detailed requirements of smoke alarm compliance.
Interpersonal skills, particularly negotiation and facilitation, to identify customer needs and ways to satisfy them, to calm distressed clients, and maintain harmonious relationships with staff and customers.
Experience working under pressure and organizing work priorities to meet deadlines.
Thorough knowledge of safety procedures and legal regulations and guidelines.
Good organizational and time management skills.
Excellent critical thinking and problem-solving ability.
Ability to work independently and as part of a team.
Familiarity with CRM systems and practices.
Software:
Proficiency in using CRM systems to manage customer data and interactions, with a preference for experience in ServiceM8 or similar platforms.
Competency in MS Office applications, especially Excel and Outlook, for managing schedules and communications.
Education:
A tertiary qualification in business administration, communications, or a related field is highly regarded but not mandatory.
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HOW TO APPLY!
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Email your Updated CV/Resume to ( ONLY send PDF or DOC format CVs, AVOID sending other formats like JPEG or PNG)
Please follow this format:
Email subject: Sales and CX support| Indicate your salary expectation in PHP and monthly gross format
Once this process is done, watch out for the next email instruction, don’t forget to check your spam/junk folder regularly as some emails may not go straight to your inbox
APPLY FOR THIS JOB:
Company: DLE Event Group
Name: Allie Porter
Email: