Sales – Customer Support VA

Looking for a sales-customer support VA

Who we are:

CR MAIDS is a premier cleaning company in Denver CO we are looking to add a phenomenal team player to join our team to cover Mon- Fri 5-8 PM MT shift and Sat-Sun 8am- 4pm MT shift
This will be the best job you’ll ever have.

What we are looking for:

Must speak English Navitely. IF YOU DON’T SPEAK ENGLISH NATIVELY DO NOT APPLY
Must have an exceptional track record selling house cleaning services or other similar services to consumers
Must be ABLE to work independently with little to NO supervision
Must have at least 3 years of supervisor/problem-solving experience
Must pay attention to details such as scheduling preferences, customer requests, and desires
Must be able to prioritize tasks.

Some of the things you will be expected do:
Make outbound calls to find new customers
Schedule cleaning services ( LOT’s of attention to detail)
Work on the schedule for existing services
Follow up on client experience
Deal with client satisfaction or dissatisfaction issues
Manage cleaning technicians
Problem solve DAILY
Create social media posts
Update CRM with lead-generating efforts
Create marketing emails in GHL
manage your own time effectively and productively

How to apply:

In the subject reply sales/customer support VA with your birthday (Month/Date/Year)
Answer the following questions please be as specific as you can:

1. You have multiple emails and voicemails from different clients requesting urgent assistance with various issues, including billing discrepancies, scheduling changes, and complaints about service quality. How would you prioritize and manage these tasks effectively?
2. A long-time client expresses dissatisfaction with the quality of service provided by your company compared to a competitor. They mention specific areas where they feel the competitor excels. How would you analyze this feedback and develop a strategy to retain the client while addressing their concerns?
3. A client calls to report missed spots during their last cleaning, demanding their money back. However, we do not give refunds, your cleaning technician claims they cleaned the house well and don’t want to return and your schedule is already packed with client appointments for the day. How would you approach this situation to ensure both the client’s concerns are addressed promptly and your existing commitments are fulfilled?
4. Unexpected staff shortages result in a sudden surge of customer inquiries and complaints. The phone is ringing off the hook you have a message from a staff member saying they cant access the clients house. Two other cleaners called out. How do you solve this issue ?
5. Your boss asked you to a list of task like creating social media posts and email templates she asked to get this done before the end of your shift. Your primary responsibility is to book cleaning service and you have not booked any today. How do you break down your day.
6. You received feedback from a client indicating that your response to their complaint was dismissive, leading to further dissatisfaction. How would you reflect on this incident, identify areas for improvement in your communication approach, and ensure similar mistakes are not repeated in the future?

7. Are you available Mon-Friday 5-8 pm MT and Sat-Sun 8 am -4 pm MT
8. What is your desired salary per hour