Sales Development Representative

Want to join a creative, passionate and fast-paced team in the jewelry industry? We value personal and professional growth, pioneering as a team and building meaningful relationships with our customers and each other while pushing each other to grow outside of our comfort zones. If this sounds like a team you’d like to be a part of keep reading!

Engage Studio is a jewelry company based in Toronto, Canada that specializes in custom engagement rings and wedding bands. Our core mission is to help couples build meaning into their rings on purpose. The way this happens is that clients actively participate in design process of their ring being built that results in a ‘journey approach’ rather than a typical retail purchase transaction.

We have a very fast-paced pioneering culture akin to a that of a startup. Engage is a great place to work but it is not an easy place to work. Expectations are high, adaptation and experimentation throughout our business is a constant and we love challenging the status quo.

If you are emotionally intelligent, have the desire to get to know what someone is really thinking/saying and have an innate drive to continually get better and take on more to see what you are capable of then we will be a great fit!

We are looking for full-time team members to add to our Sales Department. As a Sales Development Specialist, you will be the first person to interact with prospective clients who will reach out to us via a form fills, phone calls, text and other methods.

BASIC REQUIREMENTS
• Previous experience in lead generation, telemarketing, sales or as a Virtual Assistant
• Availalble to work between 9am to 8pm (Mon to Fri); 8am to 5pm (Sat); actual hours will vary between these time boundaries
• Excellent communication skills – competent and comfortable interacting with prospective clients on the phone, text and on video calls
• Flexible and adaptable – in a fast growing company, the challenges and conditions are always changing
• Quick learner – we invest heavily into your training and give lots of feedback but we also expect to see quick application of coaching and training
• Hungry – not afraid of hard work…you actually like it, embrace challenges and don’t hesitate to go beyond what’s expected of you
• Emotionally intelligent – you are ‘people-smart’…know when to press hard and when to tread softly…you sense what people are actually saying/asking when they don’t communicate things explicitly
• Humble – don’t take yourself too seriously but also not afraid to voice your opinion and share your thoughts about how things can be better
• Attention to detail, strong organizational skills, and an absolute focus on the quality of work.
• Problem solver – doesn’t rely on cooker-cutter responses but will figure things out to make informed responses to client requests and questions

A FEW OF YOUR RESPONSIBILITIES
• As the initial point of contact, promptly answer all incoming phone calls/text/emails from potential clients
• Screening and evaluating leads to determine their eligibility for various appointment bookings
• Manage sales consultant calendars and schedule client bookings
• Ensure timely follow-up with potential clients who haven’t converted into a sale yet and coordinate with sales team to get updates on all qualified leads
• Send daily meetings and reminders to sales/consultant
• Assist production team members with customer-facing support as needed (ie. contacting clients to book design approval meetings)
• Keep meticulous records of leads in our various tracking platforms (CRM, other reporting platforms)
• Participate in weekly sales review meetings to share insights and contribute to efforts to refine and design new sales approaches

WHAT WE OFFER
40,000-55,000php/month salary (based on qualification assessed during interview process)

Upon successful passing of a probationary period:
13th month bonus pay (pro-rated depending on start date)
SSS premium benefit
PhilHealth premium benefit
Internet bill subsidy

If you are interested in applying, please forward your CV and include “Fisher at Engage 107” in the subject line.

As a part of your application please address the following:

Agree or disagree with the following statement and explain your position: “The customer is always right”.