Sales Officer

Job Summary:

We are currently seeking a skilled and customer-oriented Sales Officer to join our team at The Favis. As a Sales Officer, you will be the first point of contact for customers inquiring about our company’s services, including Turo, the leading online car rental marketplace. Your primary responsibilities will be to provide exceptional customer service and assist customers with their inquiries regarding our various services, such as finding the perfect car for their needs, using our Rental Management Services, or exploring alternative transportation solutions like repo rescue, repair rescue, using one’s credit to make money while sleeping, or ride sharing.

This role requires excellent communication skills, sales acumen, and a passion for delivering outstanding service. Familiarity with Turo, an online car rental marketplace, will be advantageous in this position. Additionally, the ability to create audio and video recordings for customer service purposes is highly valued.

Responsibilities:

Customer Inquiries:

Handle incoming calls from customers interested in Turo co-hosting and rental services.
Provide detailed information about available rental cars, pricing, and booking procedures.
Assist customers in selecting the right vehicle based on their preferences, budget, and travel requirements.
Address customer questions, concerns, and objections effectively to encourage bookings and promote Turo co-hosting services, using credit to make money, repo/repair rescue.
Maintain a positive and professional demeanor while handling customer inquiries and resolving any issues that may arise.
Assist potential customers interested in surrounding their cars to our company and seeking affordable rides for their regular commute needs.

Sales Assistance:

Leverage Turo as a car rental marketing service to acquire rental clients, optimize listings, and manage bookings effectively.
Develop marketing strategies to attract more hosts to our co-hosting business, showcasing the benefits and value of our Car Rental Management Services.
Collaborate with the operations team to ensure seamless integration between our systems and Turo’s platform.
Collaborate with the Turo platform to manage reservations, availability, and ensure a seamless booking process.
Utilize artificial intelligence to provide chat service to clients, training the AI to autonomously answer questions related to our products and services, and escalate inquiries beyond its capabilities to additional support when necessary. Prior knowledge of using AI to provide analytical and solutions to day-to-day issues is required.

Customer Relationship Management:

Conduct market research to identify potential clients for Turo co-hosting services.
Utilize various lead generation techniques, such as cold calling, email outreach, and social media prospecting.
Identify decision-makers within target companies and initiate contact to introduce our Turo co-hosting service.
Utilize sales and marketing tools, databases, and platforms to identify and track potential leads.
Build rapport and establish strong relationships with customers and potential clients through friendly and attentive communication.
Handle customer complaints or issues professionally, aiming for prompt resolution and customer satisfaction.
Maintain accurate records of customer interactions and update customer profiles with relevant information.
Additionally, we would like the sales officer to manage the dispatch and rental of cars, with a focus on either our platform or the Turo platform, utilizing our Turo profiles.

Product Knowledge and Continuous Improvement:

Stay updated with industry trends and emerging marketing technologies to ensure the company remains at the forefront of marketing practices.
Familiarity with IVR.

Audio and Video Creation:

Create high-quality audio and video recordings for customer service purposes, delivering engaging and informative content to our clients.
Utilize video editing software to produce professional video content for marketing campaigns and social media platforms.

Qualifications and Skills:

Bachelor’s degree in marketing, Business Administration, or a related field (or equivalent practical experience).
Proven experience in developing and implementing successful marketing strategies.
Familiarity with the automotive industry, specifically used car dealerships and car rental businesses.
Proficiency in utilizing marketing tools, CRM software, and social media platforms.
Knowledge of Turo’s platform and experience in leveraging it for marketing purposes is a plus.
Strong creative and analytical skills to design effective marketing campaigns and measure their performance.
Excellent written and verbal communication skills.
Experience in audio and video creation/editing will be an advantage.
Ability to work independently, manage multiple projects, and meet deadlines.

If you are a results-driven marketer with a passion for the automotive industry and possess the skills and knowledge to build a comprehensive marketing system for our diverse range of services, we invite you to apply for the position of Sales Officer at The Favis.