Sales Operations Coordinator

DESCRIPTION
Local Foreigner is a boutique consultancy specializing in high-end curated travel. From the bespoke to the basic, we guide our clients on everything from a weekend in Paris to an expedition to Patagonia. Our mission is to deliver the most personalized travel experience through caring service and a seamless planning process. The Local Foreigner brand represents a warm, worldly sophistication with curator’s keen attention detail, and we believe it is crucial for everyone behind the brand to represent these qualities.

We are seeking an experienced contractor to act as our Sales Operations Coordinator. He/she should possess experience in technology, meticulous attention to detail, adaptability, a knack for handling the unexpected with finesse, and the capacity to multitask. Prior experience as a virtual assistant and handling a wide range of administrative support is a plus. You will excel in this role if you have experience with roles that practice attention to detail, are tech-savvy, and offer adaptable qualities. The ideal candidate for the role is a smart, flexible problem solver with superb communication skills and a detail-oriented mindset.

The Sales Operations Coordinator will provide day-to-day support for a small team of Local Foreigner’s travel advisors. Responsibilities include building itineraries, adding services to the database, assisting with Help Desk tickets/tasks, updating the database frequently, and other document-building tasks to support the team. As Local Foreigner is a small business in early phase development, it is crucial for the candidate to be a team player and willing to provide support when the team has high capacity. We are seeking a dynamic candidate with excellent growth potential who finds fulfillment in supporting the team in meeting itinerary-building deadlines and evolves with our company over the long term.

RESPONSIBILITIES
• Support Local Foreigner in-house travel advisors by itinerary document building and adding services to database.
• Create client travel documents, such as itineraries and invoices, and keep them updated.
• Maintain a comprehensive database of trip feedback, scouting reports, supplier contacts, and itinerary media.
• Research and curate destination, culinary, and activity recommendations.
• Build and maintain internal processes of in-house travel advisors’ various trip planning stages and protocols.
• Locate outdated resources and update database.
• Create how-to documentation and user guides, as needed.
• Manage and respond to Help Desk tickets from the in-house advisors and affiliate teams.

REQUIREMENTS
• Tech-savvy, proficient in MS Office. Salesforce and Quickbooks experience is a plus.
• Experience in an Admin Coordinator, Virtual Assistant or similar Office Support role.
• A keen attention to detail with a passion for accuracy, organization, and working within deadlines.
• Team player, able to work independently, with excellent written and verbal communication.
• Able to navigate competing priorities and a variety of tasks confidently, able to multi-task.
• Quick-learning, with the ability to work effectively and efficiently in a fast-paced environment.
• Strong work ethic; someone who identifies opportunities to take on more.
• Proactive and resourceful; an intuitive problem-solver.
• Detail-oriented and excellent time-management and organizational skills with ability to handle multiple projects and tasks simultaneously.

**Please note your work hours must be flexible so that they can overlap with European and US business hours.