Sales Ops Specialist

Role: Sales Ops Specialist

Team: Operations Team

Overall Purpose:
-We are looking for a Sales Ops Specialist to engage our corporate customers to drive Safe Space adoption and demonstrate ongoing value of choosing Safe Space as their mental health employee benefit regionally.
-This function is responsible for onboarding new B2B customers by engaging executive teams in the launch, driving ongoing adoption for employees, Learning & Development workshops, and managing renewals.
-As we also handle Crisis Support, the individual must be able to handle their emotions well and provide fast support to our clients when their employees are in need.
-It works with the rest of the Safe Space organization to uncover new ways to make Safe Space a part of everyday life and to improve our product.

Responsibilities
-Work with Sales / AM team to drive retention and growth among our most valuable B2B customers by understanding their business needs and helping them succeed
-Enable successful roll-out of Safe Space to customer employees, including sharing and developing relevant creative assets, brainstorming ideas, and attending Safe Space rollout launches virtually or in-person
-Maintain a cadence of communicating with B2B customers regularly about their adoption trends, sentiment, and mining opportunities for deeper engagement through monthly and quarterly reports
-Identify opportunities for B2B customers to act as Safe Space advocates (e.g. testimonials, case studies)
-Collaborate closely with Sales/AM team to support pilot customers, renewals, and expansion opportunities
-Marshall resources across Safe Space as needed to support B2B customers needs
-Represent the voice of the customer to inform our B2B sales process and product roadmap
-To keep updated on Safe Space products, promotions and new educational topics at all times for recommendations
-Undertake any other ad-hoc duties as assigned
-Corporate education scheduling with therapists

Job Requirements:
-Bachelor’s Degree in Business, Business Analytics, Logistics, Commerce
-3 years of practical experience in project management, data analysis or a similar role
-Excellent English communications (written and verbal) and interpersonal skills
-Strong organizational skills and a team player
-Meticulous and possess initiative
-Able to thrive and handle stress in a fast paced environment
-Create structure in ambiguous situations and design effective processes
-Takes initiative to improve current state of things and adaptable to embrace new changes
-Ability & flexibility to manage and prioritize requests and tasks while being goal-oriented;
-Passionate for mental health, technology, and being a part of a fast-growing startup is a bonus
-Experience working with cross-functional teams (eg: Sales, Product, Marketing etc)
-A data & trends analysis lover, obsessive about achieving results
-Happy to work remotely and/or be flexible to travel to one of our global offices.
-Experienced and comfortable in handling people/client facing video calls
-A problem-solver, initiative-taker who can work independently and responsibly with minimal supervision
-Proficient in MS Office – Word, Excel (including Vlookup and Pivot table)
-Experience in data visualization software (e.g. Tableau, MicroStrategy or PowerBI) or Data Preparation tool (e.g. Alteryx, -Dataiku or DataRobot) is a plus
-Experienced with Canva or other design related software

Expectations For Candidates
-Safe Space provides mental health support to thousands of employees and consumers
-The candidate is expected to have emotional intelligence and resilience to be able to support the mental health of our clients
-The candidate is expected to be able to separate work and personal matters and to not bring any previous work trauma from other employment into Safe Space and project it onto the team.

Benefit
-Health insurance provided after the probation period.

Required Equipment
-Desktop computer or Laptop
-Strong Internet Connection
-Telephone connection (Smartphone)

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